Customer Service Representative I

About the role

Puget Sound Energy is looking to grow our community with top talented individuals. With our rapidly growing, award‑winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's Customer Operations team is looking for qualified candidates to fill an open Customer Service Representative I position. Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Are you passionate about helping people and delivering exceptional customer experiences? If so, Puget Sound Energy (PSE) invites you to consider joining our team as a Customer Service Representative. As a Customer Service Representative, you’ll be on the front line of PSE’s commitment to our customers and communities. You’ll help customers navigate questions, solve problems, understand their accounts, and access the services they rely on every day. This is a high‑volume inbound call center environment, where you can expect to handle 50 or more customer calls each day. Customers may reach us when they are experiencing an outage, facing a service disconnection, or navigating an urgent situation. Success in this role requires the ability to remain professional under pressure, listen with empathy, de‑escalate challenging conversations all while