Customer Service Representative I

KLINGER GPI was established through the 2020 acquisition of West Texas‑based Gasket & Packings, Inc., and the 2023 merger with KLINGER’s gasket manufacturing facility in Houston, Texas. The company provides industrial facilities with a comprehensive range of fluid sealing products and services across three Texas locations, including static and dynamic sealing products, valves, instrumentation, expansion joints, hoses, fasteners, hydraulic bolt‑tightening equipment, and supplementary MRO items. Accredited in‑house and mobile facilities also offer tool calibration and equipment repair services.

About the role

As a Customer Service Representative I, you will help customers obtain the right gasket and sealing solutions by providing accurate, timely support from the initial inquiry through order completion. This entry‑level position is designed to launch your career by developing strong order‑entry, quoting, and customer communication skills in an industrial environment.

Responsibilities

• Prepare quotes, enter orders, and maintain records in Epicor P21 and related systems.
• Coordinate purchasing by creating vendor purchase orders and tracking fulfillment.
• Support customers and internal teams by resolving questions with a proactive, solution‑focused approach.
• Process over‑the‑counter transactions, including accurate credit‑card payments.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication, organization, and attention to detail.
• Comfortable multitasking, meeting deadlines, and using Microsoft 365 and business software.
• Basic math/cashiering skills and accurate typing.

Benefits

• Medical, dental, and vision coverage (KLINGER GPI pays 100% of dental and vision premiums and covers two of four medical plans).
• Dependent coverage support: 50% of eligible medical, dental, and vision premiums for dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA); HSA contributions of $37 per pay period for eligible high‑deductible medical plans.
• 401(k) with employer match: 100% match on the first 3% contributed, plus 50% match on the next 2%.
• Company‑paid life insurance: $15,000 policy at no cost to the employee.
• Paid Time Off (PTO).
• Must pass an initial drug screening, random screenings, and a background check.

Schedule

Monday – Friday, 8:00 am – 5:00 pm, with an on‑call rotation.