UBW Billing Executive

About the role

Utility Billing West's passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. Utility Billing West provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

Responsibilities

• Process and manage monthly utility billing for apartment communities in a timely and accurate manner
• Allocate and apply utility charges correctly to tenant accounts based on property billing data
• Review utility invoices and billing reports to ensure accuracy and identify discrepancies or anomalies
• Collaborate with apartment property managers to confirm billing details and resolve questions or issues
• Respond to tenant inquiries regarding utility charges, usage, and billing explanations with professionalism and care
• Research and resolve billing discrepancies by working with internal teams, property staff, and utility providers as needed
• Maintain accurate and organized electronic records of billing data, correspondence, and adjustments
• Ensure billing deadlines are met while managing multiple accounts and priorities simultaneously
• Provide exceptional customer service to both tenants and property managers to support strong working relationships
• Utilize Microsoft Office and internal billing systems to track, process, and report billing information
• Follow company policies, procedures, and confidentiality standards related to customer and financial data
• Participate in ongoing training and process improvements to support team and company growth

Requirements

• High school diploma or equivalent required
• Previous office, administrative, billing, or customer service experience preferred
• Competence in Microsoft Office Suite and internet navigation
• Strong attention to detail and the ability to solve problems effectively
• Excellent written and verbal communication skills
• Knowledge and ability to operate Microsoft Office Suite
• Must be self-motivated, with attention to detail
• A positive attitude and an ability to communicate and work well with others
• Ability to read and write English

Pay

Compensation: Full-Time $19.00 to $21.00 per hour

Benefits

• Vacation & Sick Time for Full & Part-Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA – Including Free Financial Advisors and Employer Match
• 9 Paid Holidays per year
• Employee Referral Incentives
• Bonus and Commission Opportunities
• Employee Rent Discount Program
• Professional Development Training
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

*Outlined benefits are subject to change and may vary based on location or employee status*