UBW Billing Executive

About the role

Utility Billing West's passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. The Billing Executive is responsible for accurately processing and managing monthly utility charges for apartment complexes, ensuring that expenses are correctly allocated to tenants.

Responsibilities

• Process and manage monthly utility billing for apartment communities in a timely and accurate manner
• Allocate and apply utility charges correctly to tenant accounts based on property billing data
• Review utility invoices and billing reports to ensure accuracy and identify discrepancies or anomalies
• Collaborate with apartment property managers to confirm billing details and resolve questions or issues
• Respond to tenant inquiries regarding utility charges, usage, and billing explanations with professionalism and care
• Research and resolve billing discrepancies by working with internal teams, property staff, and utility providers as needed
• Maintain accurate and organized electronic records of billing data, correspondence, and adjustments
• Ensure billing deadlines are met while managing multiple accounts and priorities simultaneously
• Provide exceptional customer service to both tenants and property managers to support strong working relationships
• Utilize Microsoft Office and internal billing systems to track, process, and report billing information
• Follow company policies, procedures, and confidentiality standards related to customer and financial data
• Participate in ongoing training and process improvements to support team and company growth

Requirements

• High school diploma or equivalent required
• Previous office, administrative, billing, or customer service experience preferred
• Competence in Microsoft Office Suite and internet navigation
• Strong attention to detail and the ability to solve problems effectively
• Excellent written and verbal communication skills
• Knowledge and ability to operate Microsoft Office Suite
• Must be self-motivated, with attention to detail
• A positive attitude and an ability to communicate and work well with others
• Ability to read and write English
• Must pass background check and drug screening

Benefits

• Vacation & Sick Time for Full & Part-Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA - Including Free Financial Advisors and Employer Match
• 9 Paid Holidays per year
• Employee Referral Incentives
• Bonus and Commission Opportunities
• Employee Rent Discount Program
• Professional Development Training
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

Pay

Compensation: Full-Time $19.00 to $21.00 per hour