TxDMV - Server Services Administrator (Texas)

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=106409andPostingSeq=1Job DescriptionState Classification: Systems Administrator IVNOTE: This position is currently eligible for telecommuting within the state of Texas. However, this is subject to change, and the position may transition to an in-office assignment at a designated work location within the state based on space availability and agency needs. Must attend meetings/training at headquarters in Austin, TX as required by management.SUBMISSION OF APPLICATIONTo apply for this position, select the "Apply for Job" button and sign in with your username and password. Or, if you have not already created an account, click "Register Now" and complete the required information. TxDMV does not accept paper applications.If you are viewing this job from WorkinTexas, select the "Apply" button and sign in with your username and password.You will be required to attach a rsum to your application which will be used for screening purposes.Please ensure your rsum is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.Your rsum must include the month and year for start and end dates for each listed employer.Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 if contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Join a talented and engaged IT team at the Texas Department of Motor Vehicles and help us revolutionize how millions of Texans access essential services through cutting-edge technology solutions. In this role you'll play a vital role in modernizing state government while enjoying competitive benefits, a healthy work-life balance, professional growth opportunities, and the satisfaction of serving your fellow Texans with innovative digital experiences.Performs highly complex (senior-level) server administration work in support of the Texas Department of Motor Vehicles (TxDMV), Information Technology Services Division (ITSD). The successful candidate will demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to resolve service requests and incidents. This technical position requires a strong understanding of Linux and Windows System Administration. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.MINIMUM REQUIREMENTSEducationBachelor's degree in computer science, computer information systems, management information systems, business administration, public administration, or a related field.ExperienceMinimum of five (5) years of experience in systems management, managed-services, systems design, or architecture consulting.Substitution Note: Additional work experience of the type described may be substituted for education on a year-for-year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)Preferred ExperienceWindows Server AdministrationAzure AdministrationLinux RedHat AdministrationApache/TomcatMicrosoft 365 administrationConfiguring and maintaining Active Directory, DNS, DHCP, and print servicesSSL Cert ManagementESSENTIAL DUTIESProvides Windows and/or Linux system administration and support for users, systems, and services to e d-users and/or technical staff.Administers user accounts, profiles, file sharing, and access privileges and security on the servers, as well as hardware/software support.Administers users, groups, and services in Microsoft Azure and M365Implements, manages, and monitors storage, compute, and virtual instances in a cloud environment.Provision, size, monitor, and adjust resources as appropriate in Microsoft Azure, AWS, and/or other cloud solutionsProvides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; may assist in the design, development, and maintenance of various systems and applications. Monitors and manages day-to-day operation of servers, and server applications ensuring service level agreement (SLA) compliance, policy, and procedure development, including performing scheduled tasks, and special projects. Prepares briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that appropriate security controls are maintained and enforced, develops procedures, training manuals, and conducts presentations. Collaborates across teams for system Implementations, upgrades, and migrations Participates in system testing and validation of the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); provides input and feedback to DRP and BCP activities. Assists with the development and maintenance of documentation for procedures and processes.Reviews and makes suggestions regarding the procurement of information technology equipment. Provides on the job training for Server Administrators in the operation, installation, and maintenance of the Server environment. Ensures security and confidentiality of sensitive and/or protected information.Complies with all agency policies and procedures, including those pertaining to ethics and integrity. Performs highly complex system configuration changes; and collaborates with pro