TxDMV - License and Permit Specialist (Austin, TX)

Location

TxDMV Headquarters, Austin, TX. Telework may be available based on TxDMV operational needs (subject to change).

General Description

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle‑related services. The License and Permit Specialist III provides complex licensing work for motor vehicle industries licensed by TxDMV, receiving, reviewing, and approving license applications, ensuring compliance with applicable policies, laws, rules, and regulations, and communicating in writing, over the phone, and in person with external and internal customers. The position participates in special projects and works under general supervision with moderate latitude for initiative and independent judgment.

Minimum Requirements

Graduation from high school or equivalent plus five (5) years of experience in general office administration, licensing‑related activities, or customer service.

Valid Class “C” driver’s license required. If not currently a Texas resident, a Texas driver’s license must be obtained within ninety (90) days of becoming a Texas resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Essential Duties

• Process all license categories of applications in accordance with established laws, rules, regulations, policies, and procedures in a high‑volume environment.
• Receive applications and supporting documentation, review for completeness, and verify all related documents.
• Perform timely and accurate data entry of license applications, fees, and required documents, ensuring data integrity in the licensing management system.
• Generate deficiency notices detailing missing documents for incomplete applications; send notices to applicants, complete the process when requirements are met, and issue licenses.
• Work with team members to problem‑solve licensing‑related questions and issues; update and inform management of potential problems.
• Participate in and provide input for special projects.
• Provide timely licensing information to external and internal customers by phone, in writing, and in person; answer questions and educate customers on licensing processes and requirements.
• Travel up to 10 % of the time, which may include car travel, flying, overnight stays, and occasional extended hours, evenings, or weekends as needed.
• Attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Perform other job‑related duties as assigned.

Knowledge, Skills, and Abilities

• Working knowledge of, or ability to rapidly assimilate, information related to TxDMV, state and federal regulations, legislation, guidelines, policies, and procedures.
• Working knowledge of training and development procedures and techniques; learning management and content management systems; group processes, dynamics, and interpersonal relations; instructional design and curriculum development.
• Strong oral and written communication skills, including instructing others, facilitating workshops, and using computers and applicable software.

Physical and Environmental Demands

Office environment. Requires ambulatory skills (standing, walking, sitting), hand‑eye coordination and finger dexterity, and the ability to transfer weights of up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.