TxDMV - CRD Training Specialist (Austin, TX)

About the role

State Classification: Training and Development Specialist IV. This position is required to work in Austin, TX, at TxDMV's Headquarters with some telework allowed (subject to change). The mission of the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. TxDMV is a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. The role performs highly complex (senior-level) training and development work for the TxDMV Consumer Relations Division (CRD). It collaborates with division subject matter experts and leadership to support the development, implementation, and delivery of instructor-led and online training programs for customer contact center employees. It adapts and updates existing training materials to address changes in statutes, rules, regulations, policies, procedures, and business processes. It delivers training covering topics such as vehicle titling, vehicle registration, motor vehicle industry licensure requirements, and related topics. It develops and maintains lesson plans, facilitator guides, job aids, training materials, and learner assessments to support established training programs. It collects data to help evaluate and analyze training needs and training effectiveness. It delivers classroom training in person or in an e-learning environment. It works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Responsibilities

• Coordinates, delivers, and maintains training programs for CRD employees, including course schedules, certifications, course materials, and participant support.
• Maintains knowledge of the subject matter and remains up to date with statutes, rules, regulations, policies, and procedures related to TxDMV and the motor vehicle industry.
• Participates in the formulation of policies and procedures; assists in development of standard operating procedures for the division.
• Prepares training materials to support instructor-led training initiatives, eLearning environments, ad hoc training, remote user training, and webinars.
• Facilitates instructor-led and virtual training sessions and provides coaching and reinforcement activities to support application of learned skills.
• Evaluates participants performance, course feedback, and assessment results and provides recommendations for improvements to training materials and instructional delivery.
• Assists in piloting new training materials and course updates and provides feedback regarding effectiveness, learner engagement, and operational impact.
• Maintains assigned knowledge management resources (including CRDs OneNote and Excel-based resources) and training reference materials; recommends updates to ensure accuracy and consistency.
• Compiles data and provides monthly reporting on training metrics, schedules, and deadlines.
• Collaborates with management team to identify employee development needs and create targeted training plans that address performance gaps, reinforce strengths, and support operational goals.
• Modifies and updates instructor-led and online training materials using established instructional design standards and incorporates assessments and knowledge checks to support learner comprehension.
• Develops lesson plans, facilitator guides, reference materials, exercises, and job aids to support established training programs.
• Reports performance metrics to determine training interventions and course developme

Requirements

• Bachelor's degree from an accredited college or university, or U.S. equivalent, with major coursework in business administration, human resources, organizational development, education, communications, public administration, or a related field
• plus two (2) years of progressively responsible experience in training delivery, instructional design, workforce or organizational development, quality assurance, or contact center operations, including the development and facilitation of training and knowledge transfer activities.
• Substitution Note: Additional relevant experience may be substituted for the required education on a year-for-year basis.

Qualifications