TX Teller Operations Supervisor - Tanglewood

About the role

The Teller Operations Supervisor is responsible for leading the Tellers in the banking center, focusing on customer service and transaction processing.

Responsibilities

• Coach Tellers to effectively identify customer opportunities and manage their work schedules.
• Monitor overtime, assign tasks, and train new Tellers to ensure adherence to internal controls.
• Perform monthly surprise cash audits and month-end audit procedures.
• Greet customers and foster a welcoming environment.
• Build and maintain relationships with customers to understand their financial needs and offer appropriate products and services.
• Process routine customer transactions and assist Tellers with more complex transactions.
• Respond to customer inquiries and concerns to create positive outcomes.

Requirements

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience.
• Demonstrated leadership experience in a banking environment.
• Teller servicing and/or operational responsibilities.
• Proven knowledge of banking products and services, as well as standard banking procedures and regulations.
• A current Notary license or willingness to obtain one at the Bank's expense.
• Excellent customer service skills, including oral and written communication.
• Effective teamwork and customer interaction.
• Careful attention to detail and strong organizational skills.
• Confidence in dealing with peers and customers.
• A strong work ethic and high integrity.
• Strong computer skills and proficiency with Microsoft Office applications.

Qualifications

• Successfully passed the Teller Certification test.
• Completed one full week of training/testing within the first 3 weeks of employment.

Skills

• Successful sales record in a retail banking environment.
• Bilingual (fluent verbal and written Spanish) skills (preferred).

Benefits

Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.

Pay

$17.00 - $20.00 per hour based on experience and qualifications.

Schedule

Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.