Teller Supervisor
Addison Group · Yukon, OK · 3 days ago
On-siteFinance$40k–$50k/yrFull-time
About the role
Addison Group is partnering with our client, a well-established financial institution, to hire a Teller Supervisor. This opportunity is ideal for an experienced banking professional who enjoys leading teams, ensuring operational accuracy, and delivering exceptional customer service.
Responsibilities
- Provide day-to-day leadership and support to teller staff, promoting a culture of accuracy, accountability, and excellent customer service.
- Coach team members on identifying customer needs and recognizing opportunities to introduce relevant banking products and services.
- Create and manage teller schedules, monitor staffing needs, and assist with workload distribution throughout the day.
- Train new employees on branch procedures, cash handling practices, and compliance requirements.
- Perform cash audits, balancing reviews, and operational checks to ensure adherence to internal controls.
- Deliver outstanding customer service by assisting with transactions and resolving escalated customer concerns.
- Build strong customer relationships and help identify solutions that meet financial needs.
- Support tellers with complex transactions and operational questions.
- Ensure compliance with branch policies, banking regulations, and security procedures.
- Aid branch leadership with maintaining smooth and efficient daily operations.
Requirements
- Minimum of 2 years of recent teller experience or at least 3 years of banking experience.
- Previous supervisory, lead, or mentoring experience preferred.
- Strong understanding of teller operations, cash handling procedures, and banking regulations.
- Knowledge of retail banking products and services.
- Current Notary Public certification or willingness to obtain certification upon hire.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to establish trust and credibility with both customers and team members.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Demonstrated professionalism, reliability, and strong ethical standards.
Qualifications
- Ability to stand or sit for extended periods during the workday.
- Frequent use of computers and office equipment.
- Ability to lift and move cash drawers, coin bags, and boxes weighing up to 25 pounds.
- Ability to perform repetitive motions related to cash handling and data entry.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement savings plan
- Paid time off and company holidays
- Paid training and professional development
Pay
$40,000 - $50,000 / Annually
Schedule
Hours and schedule are determined by the employer.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational abilities
- Attention to detail
- Microsoft Office Suite proficiency
- Banking regulations knowledge
- Teller operations understanding
- Cash handling procedures knowledge
- Notary Public certification (or willingness to obtain)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Paid training and professional development
Pay
$40,000 - $50,000 / Annually
Schedule
Hours and schedule are determined by the employer.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational abilities
- Attention to detail
- Microsoft Office Suite proficiency
- Banking regulations knowledge
- Teller operations understanding
- Cash handling procedures knowledge
- Notary Public certification (or willingness to obtain)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Paid training and professional development
Pay
$40,000 - $50,000 / Annually
Schedule
Hours and schedule are determined by the employer.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational abilities
- Attention to detail
- Microsoft Office Suite proficiency
- Banking regulations knowledge
- Teller operations understanding
- Cash handling procedures knowledge
- Notary Public certification (or willingness to obtain)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Paid training and professional development
Pay
$40,000 - $50,000 / Annually
Schedule
Hours and schedule are determined by the employer.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational abilities
- Attention to detail
- Microsoft Office Suite proficiency
- Banking regulations knowledge
- Teller operations understanding
- Cash handling procedures knowledge
- Notary Public certification (or willingness to obtain)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Paid training and professional development