Teller Supervisor

About the Role

First Financial Bank is seeking a dependable, customer-focused leader with strong cash-handling skills and a commitment to accuracy to guide a high-performing frontline team while ensuring exceptional service delivery and daily operational excellence. In this role, you'll have a direct impact on customer experience, employee development, and branch success.

What You'll Do

• Lead & Support: Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach for Success: Provide guidance to teller staff and model excellent client service and cross-selling behaviors.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of teller experience.
• Supervisory/management experience preferred (6+ months).
• Leadership ability with a team-oriented mindset.
• Strong customer service skills, including active listening and clear communication.
• Solid understanding of compliance and fraud detection.
• Experience accurately balancing a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Strong organizational and problem-solving skills.
• Proficiency with computers, data entry, and banking systems.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Benefits & Perks

• Medical, dental, vision, and employer-paid life and disability insurance.
• 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Paid time off, including 11 Federal Reserve bank holidays.
• Tuition assistance and professional development programs.
• A supportive culture built on integrity, collaboration, innovation, and respect.