Account Supervisor

Objectives

The Account Supervisor is a key leader responsible for the day-to-day management of client accounts, ensuring the seamless execution of all projects. This role requires a strong balance of strategic thinking, meticulous project management, and a focus on mentoring junior staff. You will serve as a primary client contact while also guiding internal teams to deliver high-quality work that aligns with client objectives.

Duties And Responsibilities

• Client & Account Management
• Maintain strong and solid client relationships, serving as a key day-to-day contact and elevating any issues to senior management as needed.
• Competently engage with clients to explain scopes of work, estimates, and change orders when necessary.
• Demonstrate and apply extensive knowledge of client strategy, organizations, products, disease states, and medical communications while proactively thinking about client strategy and lifecycle management.
• Proactively identify opportunities for strategic growth within accounts by understanding client business objectives and strategic imperatives, while also identifying new project ideas and white space opportunities.
• Contribute to strategic direction by developing a deep understanding of the client's business, therapeutic area, digital ecosystem, and promotional formats—across both educational and commercial initiatives.
• Independently lead and facilitate client meetings, anticipate client questions or objections, and proactively manage and solve issues or conflicts of greater complexity.
• Manage complex projects independently and proactively solve for timeline, estimate, or quality issues.
• Absorb and manage client feedback to improve services and enhance client satisfaction.
• Project & Financial Management
• Independently own the development of projects from kickoff to completion, ensuring a smooth workflow.
• Manage project budgets and provide accurate financial tracking; raise awareness of projects at risk for going over budget to the team and client.
• Independently develop scopes of work (SOWs) and manage project estimate maintenance needs (i.e., out of scopes, etc.), along with timely reconciliations.
• Build and maintain project timelines with the coordination and input of internal team members.
• Effectively communicate strategy and tactical plans to all internal teams, ensuring a cohesive and collaborative environment.
• Oversee staff resourcing to ensure adequate coverage across all active project work, collaborating with Operations to find necessary coverage when internal resources are limited.
• Develop strategic and actionable project briefs and project palettes.
• Enforce agency processes within the team to ensure consistency and efficiency.
• Ensure status reports are for all projects.
• Team & Agency Collaboration
• Supervise, train, and develop direct reports.
• Foster a collaborative environment on accounts by working closely with all internal departments.
• Able to identify new ways of working and leverage relationships and strong communication skills to enact change and optimize processes.
• Support the account team in brand plan development, ensuring appropriate team members are engaged accordingly.
• Utilize excellent communication skills to work effectively with multiple team members across the agency.

Qualification Requirements

• Education: Bachelor’s degree in a relevant field (e.g., health sciences, marketing, communications).
• Experience: 5-7 years of pharmaceutical and/or medical communications agency experience.
• Skills: Ability to think strategically, creatively, and collaboratively. Excellent organizational skills, attention to detail, and follow-through. Strong communication, presentation, and relationship-building skills. Proficiencyin project management software and relevant business tools. Proficient in Microsoft Word, Excel, and PowerPoint. Ability to travel at least 3-5 times per year to meet with clients.