Teller Supervisor

About the role

Lead and supervise teller staff to ensure efficient, customer-focused service. Perform and oversee customer banking transactions while resolving service inquiries. Coach and motivate tellers to identify customer needs and refer appropriate financial solutions. Ensure compliance with banking policies, procedures, and regulatory guidelines. Conduct regular cash counts and maintain operational accuracy of teller drawers and cash vault. Train, develop, and mentor team members on operational and service standards. Partner with the Branch Manager to maintain branch operational integrity and assist in their absence. Promote digital banking tools and customer channels to enhance the customer experience.

Responsibilities

• Lead and supervise teller staff to ensure efficient, customer-focused service.
• Perform and oversee customer banking transactions while resolving service inquiries.
• Coach and motivate tellers to identify customer needs and refer appropriate financial solutions.
• Ensure compliance with banking policies, procedures, and regulatory guidelines.
• Conduct regular cash counts and maintain operational accuracy of teller drawers and cash vault.
• Train, develop, and mentor team members on operational and service standards.
• Partner with the Branch Manager to maintain branch operational integrity and assist in their absence.
• Promote digital banking tools and customer channels to enhance the customer experience.

Requirements

• A high school diploma or equivalent.
• 2+ years of customer service experience in a retail or banking environment.

Qualifications

• Previous leadership or supervisory experience in a financial or retail setting is preferred.
• Experience with cash handling and sales referral processes is preferred.

Skills

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of banking policies and procedures.
• Proficiency in using bank systems and software.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Pay

$17.00 - $26.08 per hour

Schedule

Full-time position.