TWDB - 26-103: Outreach Specialist (Program Specialist II-III)

Must meet agency in-office requirements.

Pay

• Program Specialist II – $3,793.42/month – $4,450.00/month
• Program Specialist III – $4,500.00/month – $5,178.00/month

About the role

Performs moderately complex to complex (journey-level) consultative services and technical assistance work. Work involves coordinating and facilitating marketing and outreach of Texas Water Development Board (TWDB) programs to various entities, including local communities, cities, counties, districts, authorities, and water supply corporations. Serves as a liaison between external stakeholders and the TWDB. Communicates directly with internal and external stakeholders, including other state or federal agency personnel, the general public, and elected and appointed officials. Represents the Board and its programs to stakeholders, including citizen groups, professional associations, consulting firms, and other governmental entities. Works under general supervision, with limited to moderate latitude for the use of initiative and independent judgment. Reports to the Director of Program Administration and Reporting.

Responsibilities

• Builds and maintains relationships with existing clients, local partners, governmental agencies, and professional organizations in support of water, wastewater, flood, and related infrastructure projects, while promoting the Texas Water Development Board (TWDB) and its financial assistance programs.
• Acts as the TWDB liaison, coordinating with various entities and marketing programs and projects.
• Represents the agency at local events, including program information meetings, to foster community engagement and awareness.
• Delivers presentations to various stakeholders, providing detailed information about TWDB programs and initiatives.
• Assists in the creation and implementation of a comprehensive marketing plan to promote TWDB programs effectively.
• Develops outreach initiatives and materials in coordination with the Communications office, implementing strategies to achieve successful program outcomes.
• Works with Program Administration, Regional Water Project Development, and Government Relations to plan, develop, implement, analyze, and document programs or projects.
• Ensures timely dissemination of information to Regional Water Project Development, providing leads for potential projects.
• Assists Team Managers in project development and offers technical assistance to potential funding candidates.
• Monitors projects and communicates status or issues to relevant TWDB staff.
• Assists entities in applying for financial assistance, including using the TWDB Online Loan Application, and ensures they meet obligations related to receiving financial assistance.
• Oversees email inboxes and social media accounts, responding to public requests for information and promoting the agency’s financial assistance programs.
• Oversees the organization and maintenance of documentation and records of contacts, relevant activities, and actions.
• Writes reports, memoranda, and letters related to work activities, ensuring clarity and accuracy.
• Utilizes and maintains various databases, assisting other departments in developing or enhancing these databases.
• Complies with agency operating procedures, policies, and state statutes in the efficient execution of official travel and other assigned duties.
• Adheres to established policies governing the use of vehicles and other agency property.
• Engages in supervisor-approved career development activities, including setting employee goals and identifying job-related training opportunities.
• Maintains confidential and sensitive information.
• Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency’s records retention procedures and schedule.
• Maintains required certifications and licenses and meets the continuing education needs and requirements of the position, including attending mandatory training courses.
• May be required to operate a state or personal vehicle for business purposes.
• Performs other duties as assigned.

Requirements

• Graduation from an accredited four-year college or university with a bachelor’s degree in Business Administration, Construction Management, Marketing, Communications, or a related field.
• Work Experience:
  • Program Specialist II: One year of relevant work experience working as a technical assistance provider or consultant assisting organizations in the state or public sector.
  • Program Specialist III: Two or more years of relevant work experience working as a technical assistance provider or consultant assisting organizations in the state public sector.
• Relevant education and experience may be substituted on a year-for-year basis.

Preferred Qualifications

• One year of experience working in the field of infrastructure project financing and oversight.
• Certifications or documented years of experience developing presentations or other visual media.
• Certifications or documented years of experience managing social media for a public sector organization.
• Experience with Microsoft PowerPoint, Microsoft Teams, GoTo Meeting, or any other presentation applications.
• Experience with Microsoft Word, Microsoft Excel, and Microsoft Forms.

Skills

• Knowledge of local, state, and federal laws and regulations relevant to Water Supply and Infrastructure Office of the TWDB.
• Knowledge of the principles and practices of public administration.
• Knowledge of public finance, public administration, and management techniques.
• Knowledge of water and wastewater infrastructure projects.
• Knowledge of training and marketing techniques.
• Knowledge of program management processes and techniques.
• Skills in using Microsoft Office programs such as Word, Excel, and Access.
• Skills in use of internet, email, word processing, spreadsheet, presentation, and database software.
• Skills in identifying measures or indicators of program performance.
• Ability to maintain the security or integrity of critical infrastructure within Texas.
• Ability to meet agency in-office requirements.
• Ability to adhere to work schedules, follow procedures with respect to leave, and submit accurate timesheets by prescribed deadlines.
• Ability to make mature, objective decisions and identify areas of potential problems.
• Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment.
• Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision.
• Ability to perform assigned duties and improve work habits and/or output.
• Ability to complete assigned work, on time, neatly, and with infrequent errors.
• Ability to interpret policies, procedures, and regulations.
• Ability to provide prompt, courteous, and accurate assistance and clear and concise communication to all stakeholders both verbally and in writing.
• Ability to work and cooperate with others in a team environment.
• Ability to manage multiple tasks.
• Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.
• Ability and willingness to travel 75% of the time, primarily within the State of Texas.
• Ability to operate a vehicle (state or personal) for state business and maintain a driver’s license and driving record that complies with state and agency requirements.
• Ability to work shifts that may exceed eight hours, including early mornings, nights, and weekends.
• Ability to train others.
• Ability to organize and plan workloads.
• Ability to apply initiative and decision making in a professional capacity with minimal supervision.

Benefits

The Texas Water Development Board (TWDB) offers a competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work alternatives for work/life balance. For more information about these benefits and more, visit TWDB Benefits.