Tutoring and Learning Center (TLC) Campus Assistant

About the role

This position provides support to one or more sites in the Tutoring and Learning Center (TLC) and ensures a quality instructional process consistent with departmental goals and objectives. The position reports to the TLC Department Head.

Responsibilities

• Maintains records and supports assigned skills center(s) and referral systems
• Affords assistance to the Department Head with maintaining and updating various reports using excel and word including department monthly student usage
• Welcomes and receives students and other users to the TLC and registers them for appropriate services and schedule appointments as needed
• Affords support to the TLC Reception Center and facilitates the quiet flow of user traffic
• Affords assistance with marketing and communications for the site as well as for the department
• Affords assistance with event planning for the department
• Provides leadership and training of TLC work study students; coordinates their schedules with Site Coordinators, oversees their contracts and resolves their payroll issues, as needed
• Collaborates with Site Coordinators and assists in implementing new technology, services, or processes
• Facilitates site pick-up/delivery of mail; screens, prioritizes, and processes mail as needed
• Arranges for routine maintenance and repair of site equipment as necessary
• Answers questions and provides information about all TLC services (directions, function of TLC) by phone, in person, by email
• Affords assistance with and attends site events and tables, including college Resource Fairs and Open Houses
• Prepares information of a routine nature, including handouts, correspondence, mailing labels, etc.
• Responsible for ordering keys and maintaining accurate assignment records

Requirements

• High school diploma or equivalent
• Office clerical experience that includes detailed record keeping

Qualifications

• Intermediate skills in MS Office, specifically Word, Excel, and PowerPoint
• Excellent record keeping skills and the ability to perform responsibilities in an environment with frequent interruptions
• Excellent written and verbal communication skills
• Ability to honor commitments including being punctual and punctual
• Must be able to answer multi-line telephone and handle all calls courteously and professionally