Trust & Safety Specialist — 6-Month Contract

Responsibilities

• Review and investigate reports of suspicious, abusive, fraudulent, or policy-violating activity across the Handshake platform.
• Evaluate user accounts, employer profiles, job postings, messages, and other platform activity for potential trust and safety risks.
• Enforce Handshake’s community guidelines, acceptable use policies, and marketplace standards accurately and consistently.
• Identify patterns of abuse, fraud, spam, scams, impersonation, or other harmful behavior.
• Document investigations clearly, including evidence reviewed, actions taken, and rationale for decisions.
• Respond to escalations from internal teams and provide timely, thoughtful case resolution.
• Support queue-based moderation and investigation workflows while meeting quality and productivity expectations.
• Collaborate with cross-functional partners to improve detection, escalation, and enforcement processes.
• Provide feedback on policy gaps, emerging risks, tooling needs, and operational improvements.
• Maintain user privacy, confidentiality, and sound judgment when handling sensitive information.

Qualifications

• 1–3+ years of experience in Trust & Safety, content moderation, fraud investigation, risk operations, marketplace integrity, customer support, or a related field.
• Strong judgment and ability to apply policies consistently to nuanced situations.
• Excellent attention to detail and comfort reviewing high volumes of information.
• Clear written communication skills, including the ability to document decisions and explain complex issues concisely.
• Experience working with internal tools, ticketing systems, CRM platforms, or moderation queues.
• Ability to manage competing priorities in a fast-paced environment.
• Comfort handling sensitive, potentially distressing, or ambiguous content.
• High integrity, discretion, and respect for user privacy.

Preferred Qualifications

• Experience working on a two-sided marketplace, career platform, social platform, SaaS product, or online community.
• Familiarity with common online abuse patterns, including phishing, scams, spam, fake accounts, impersonation, and social engineering.
• Experience supporting policy enforcement, account review, fraud detection, or abuse investigations.
• Comfort using data, internal signals, and investigative reasoning to assess risk.
• Prior experience working with cross-functional partners such as Product, Legal, Security, or Support.