Trust Officer

About the role

Build long-term client relationships and enhance existing relationships through quality customer service, including anticipating client needs, clear communications, effective client meetings, and meeting client service level standards.

Provide proper fiduciary administration for all aspects of assigned accounts, including probate estates, conservatorships, personal trusts (inter vivos and testamentary), custody, agency, IRA, and other assigned accounts, handling the most complex situations.

Responsibilities

• Develop, maintain, and manage both internal and external relationships to increase revenue from assigned book of accounts through quality client service leading to referrals for new business, upgrades in account status, direct sales, and referrals for other bank products and services.
• Ensure compliance with the Bank's fiduciary duties in the administration of estate, trust, IRA, and custody accounts according to the directives in the will, trust document, or investment management, IRA, or custody agreement as well as applicable laws, statutes, regulations, and UMB policies and procedures.
• Provide solution-oriented planning for clients and coordinate wealth strategy planning goals and objectives.
• When appropriate, for accounts without an assigned Portfolio Manager, provide investment management services for clients, including assessment of the appropriate risk level for the client or trust, high-level investment updates, and portfolio advice.
• Maintain current knowledge of UMB policies and procedures, state and federal laws and regulations.

Requirements

• Minimum college degree
• 10 years of technical trust and planning experience
• Certified Trust and Financial Advisor (CTFA) or Certified Financial Planner (CFP) designation

Prior to the posting

• Active in community and professional organizations
• Considered a leader in the community
• Strong organizational and management skills
• Highly self-confident with an ability to lead capable and successful individuals in a team environment

Qualifications

• Demonstrates successful ability to sell; competitive and results oriented
• Demonstrates Investment knowledge and understanding
• Demonstrates extensive knowledge of Trust and Bank products and services (i.e., investments, insurance, brokerage, private banking, retirement planning)
• Demonstrates proven problem solving, dispute resolution, and assistance with litigation management
• Demonstrates ability to perform highly autonomous decision-making and inform management as needed
• Demonstrates ability to maintain current knowledge of company policies and procedures, state and federal laws and regulations
• Demonstrates high proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Demonstrates strong interpersonal skills with an ability to develop and cultivate internal and external relationships

Skills

• Knowledge & Skills

Benefits

Compensation ranges based on experience and location.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.

Benefit offerings and eligibility requirements vary.