Trust Officer

About the role

The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries.

Essential Functions

• Comply with Trust policies and procedures
• Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts
• Aid in setting personal goals and targets for clients
• Review customer account transactions daily
• Oversee / schedule client distributions / bill payments
• Schedule client meets on periodic basis
• Review financial / investment markets daily
• Prepare / review customer documentation and agreements
• Manage personal workload/workflow
• Administer Trust relationships appropriately
• Conduct regular investment review of portfolio with Investment Officer
• Administer Guardianship accounts
• Administer Custodian accounts
• Assure appropriate management of IRA's and funds
• Assure accurate / timely settlement of Estates
• Respond to Employee Benefit inquiries appropriately
• Develop a high community profile
• Initiate and authorize client correspondence
• Cultivate potential referrals from exist accounts
• Analyze accurate customer needs
• Recommend investment / trust alternatives
• Perform presentations / meets with prospects
• Finalize new agreements with customers
• Coordinate and prepare information for RFP requests
• Cross sell other Bank products and services
• Recommend improvements to procedures
• Maximize technology tools available
• Assure accurate information passed to Trust Operations
• Oversee system cod on individual accounts
• Self-learn / knowledge of Microsoft Office / Trust Account System
• Self-learn / knowledge of Internet & Email
• Minimize departmental non-payroll costs
• Adhere to stated Trust department fee schedules
• Minimize nonstandard fee schedules

Additional Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Safety and Health for Supervisors with Direct Reports
• Provide leadership and positive direction for maintaining the safety and loss prevention program
• Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
• Help implement emergency procedures

Qualifications

• Bachelor's Degree in business / finance / related
• 8 - 12 years relevant experience in customer service or sales
• General Supervisory/Manager Knowledge, Skills, And Abilities

Additional Knowledge, Skills And Abilities

• Team player
• Excellent organizational and time management skills
• Strong client relationship management skills
• Excellent interpersonal and communication skills