Truck Service Manager Trainee

About the role

The Service Department is an integral and vital part of the dealership, and the manner in which it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Service Manager takes the lead role in managing an efficient and profitable Service Department through productive staffing, customer retention, technician training, and quality workmanship while improving productivity and reducing costs in order to meet objectives.

Responsibilities

• Ensuring Service Department growth and profitability.
• Understanding and ensuring compliance with all International and vendor policies and warranty procedures.
• Reviewing and signing off on all Service Department outside purchases charged to the Service Department or a customer repair order.
• Reviewing warranty performance statements on ISIS monthly.
• Reviewing warranty chargebacks with Warranty Administrator weekly.
• Reviewing the over 60-day warranty debits weekly to ensure payment.
• Reviewing open repair orders over 30 days to ensure closure and payment.
• Reviewing C.O.D. repair orders to ensure the vehicle and keys are on premises.
• Attending International’s Parts and Service Managers annual meeting.
• Maintaining high-quality service repairs to minimize comebacks.
• Ensuring that all work is fairly and equally assigned.
• Investigating the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, and cleanliness.
• Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role.
• Providing current manufacturers’ vendor training courses for technicians and service staff.
• Reviewing random completed repair orders, noting technician comments, technician sign off, repair completion, and road test completion.
• Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
• Maintaining a safe and clean work environment in all service areas.
• Ensuring that current and required tools are purchased as necessary.
• Holding monthly staff and technician meetings.
• Explaining completed work and charges to the customer if required.
• Interviewing potential Service Department employees
• Ensuring the service staff members are performing their duties as outlined in the appropriate job descriptions.
• Seeking out and securing new service business

Qualifications

• Minimum of eight years technical experience in the medium/heavy-duty truck industry.
• Must be customer-sensitive and able to listen, understand, and communicate professionally with all customers, both external and internal.
• Promote continuous improvement within the department.
• Maintain a high degree of product and technical knowledge.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have good written and verbal communication skills.
• Must conduct oneself in a professional manner.
• Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand.
• Must have the ability to accept and react to change and lead others in a similar positive direction.
• Must have superior problem-solving skills to achieve a win-win solution.
• Must be able to understand, communicate, and evaluate all vendor and International warranty guidelines.

Benefits

• Competitive pay plan
• Medical
• Dental
• Vision Insurance
• 401K Match
• Life Insurance
• Closed on Sundays
• Excellent paid training program
• Paid Time Off