Trip Coordinator

About the role

Summit School Services companies are committed to providing the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations. This role supports our 250+ local customer service centers (CSCs) across North America by handling administrative and operational tasks related to field trips and charter services.

Responsibilities

• Take field trip or charter business orders via email or phone.
• Provide accurate pricing information to customers.
• Enter and record trips into the company’s proprietary database system.
• Determine map routes, assign driver coverage, and provide trip details to drivers and dispatchers.
• Generate trip reports as needed for CSC management or other stakeholders.
• Communicate with customers, invoice trips, and track payments.
• Complete Accounts Receivable, Accounts Payable, and payroll tasks related to charter and field trips.
• Perform general office duties, including writing letters, generating reports, drafting pay memos, copying, filing, and faxing.
• Encourage compliance with company policies and procedures.
• Perform various administrative tasks.
• Exhibit the highest ethical standards and personal integrity; report concerns about suspicious or inappropriate behavior to a supervisor or manager.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; completion of college-level courses preferred.
• 3–5 years of experience in a customer service environment required.
• Strong customer service skills.
• Solid data entry skills.
• Proficient use of computers, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• One or more years of driving experience on field trips preferred.
• Ability to acquire a CDL and perform as a cover driver.
• Strong verbal communication skills and telephone etiquette; ability to respond professionally to callers and customers.
• Highly organized and able to work with minimal supervision.

Benefits

• Medical, dental, and vision coverage.
• Basic life insurance.
• Holiday pay and PTO accrual.
• Retirement savings plan enrollment.

Pay

$34.00 per hour.