Trial Attorney
Alexander Shunnarah Trial Attorneys · Dallas, TX · 3 mo ago
RemoteRemoteLegalFull-time
About the role
The role is responsible for providing technical support to clients through various communication channels.
Responsibilities
- Handle client inquiries via email, phone, and live chat
- Diagnose and resolve software and hardware issues
- Document and escalate complex issues to the appropriate team
- Train new employees on support procedures
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of customer service experience
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with ticketing systems
- Knowledge of common IT troubleshooting techniques
Skills
- Technical aptitude
- Customer service orientation
- Attention to detail
Benefits
- Flexible work schedule
- Professional development opportunities
- Competitive compensation package
Pay
$45,000 - $55,000 annually
Schedule
Monday to Friday, 8:00 AM - 5:00 PM