Triage Specialist

Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.

About the role

We are looking for a highly capable Triage Specialist to join our team in Omaha (6:00am – 3:00pm CT with an hour meal break). The position is also available in Richmond, VA or Albany, NY. This role involves setting up and assigning new claims as customers report them, with opportunities to move into Claims Trainee positions for career growth in the insurance industry.

We are enhancing our data capture capabilities to improve operational efficiency and governance, and plan to implement a Large Language Model (LLM) to transform the Triage Team’s workflow. This is an ideal opportunity for candidates with experience or interest in hands-on AI implementation to modernize operations.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Overtime may be required as business needs dictate.

Responsibilities

• Provide clerical support to claims adjusters to facilitate timely and accurate intake and assignment of mostly workers’ compensation claims.
• Update new and existing claims in the claims database and contact brokers as needed.
• Screen incoming phone calls, assess, and assign to the proper party.
• Prepare written correspondence, print backup documentation/invoices, and mail checks.
• Perform electronic and paper filing as needed.
• Determine coverage and adjuster assignment.
• Investigate claims by calling the claimant, insured, and processing mail while prioritizing workload.
• Gather technical information by ordering reports and contacting police departments for vehicle/equipment recovery.
• Handle telephone calls from various parties (insured, claimant, etc.).
• Demonstrate a passion for strong claim management.

Requirements

• One year of insurance experience (required).
• General knowledge of commercial insurance.
• High school diploma (or equivalent) and 3 years’ prior relevant work experience; or vocational/technical education with at least one year of relevant work experience.
• Bachelor’s degree from an accredited university is strongly preferred.
• Experience with Guidewire and/or ClaimsCenter is strongly preferred but not required.
• Experience creating structured and clear prompts for Large Language Models (LLM) is preferred but not required.
• Fluency in English (reading and writing) is required; fluency in Spanish is strongly preferred.
• Strong communication skills, particularly over the telephone.
• Effective time management and ability to prioritize workload while handling multiple tasks and deadlines.
• Strong sense of accountability and pride in producing excellent work.
• Eagerness to learn the Triage claims function with the intent of becoming a Claims Adjuster.
• Active listening, proactive communication, and collaboration skills.
• Ability to work in a team environment and communicate effectively with peers to achieve common goals.
• Intellectual curiosity and ability to consider all options beyond conventional thinking.
• Client focus with the ability to determine specific needs and provide value-added solutions.
• Strong interpersonal skills, good judgment, and the ability to communicate with a diverse range of individuals.
• Detail-oriented with initiative and the ability to thrive in a fast-paced, evolving environment.
• Excellent analytical skills and proficiency in Microsoft Word, Excel, and Outlook.

Pay

• Richmond, VA: $24.32 – $28.00 per hour ($50,592 – $58,242 annualized).
• Albany, NY: $29.29 – $30.80 per hour ($55,386 – $64,056 annualized).

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance, as well as a generous benefits package.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development opportunities.

About Working in Claims at Argo Group

Argo Group values its claims professionals and offers challenging, diverse, and impactful work. Our adjusters and managers are empowered to exercise independent discretion and creativity within broad limits to develop unique solutions for each case.

• Flat organizational structure with more interaction with senior management, especially for large losses.
• Collaborative team environment focused on expeditious claim resolution.
• Innovation is encouraged, and employee suggestions are welcomed and rewarded.
• Commitment to building an inclusive and diverse team, welcoming talent from all backgrounds.

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.