Triage Specialist

Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.

About the role

We are looking for a highly capable Triage Specialist to join our team in Omaha, working 6:00am – 3:00pm CT with an hour meal break. This role is also available in Richmond, VA or Albany, NY. The position involves setting up and assigning new claims as customers report them, with opportunities to move into Claims Trainee positions for career growth in the insurance industry.

This role is part of an initiative to enhance data capture capabilities and implement a Large Language Model (LLM) to modernize operations, making it ideal for candidates with experience or interest in hands-on AI implementation. Employees must accurately record all hours worked and may be required to work overtime as business needs dictate. This is a 100% in-office position; candidates must work on-site at a designated company office during standard business hours.

Responsibilities

• Provide clerical support to claims adjusters to facilitate timely and accurate intake and assignment of mostly workers’ compensation claims.
• Update new and existing claims in the claims database and contact brokers as needed.
• Screen incoming phone calls, assess, and assign to the proper party.
• Prepare written correspondence and print attached backup documentation/invoices, then mail checks.
• Perform electronic and paper filing as needed.
• Determine coverage and adjuster assignment.
• Investigate claims by calling the claimant, insured, and processing mail while prioritizing workload.
• Gather technical information by ordering reports and contacting police departments for vehicle/equipment recovery.
• Handle telephone calls from various parties (insured, claimant, etc.).
• Maintain a strong appreciation and passion for claim management.

Requirements

• One year of insurance experience (required).
• General knowledge of commercial insurance.
• High school diploma (or equivalent) and 3 years’ prior relevant work experience; or a vocational or technical education with at least one year of relevant work experience.
• Bachelor’s degree from an accredited university is strongly preferred.
• Experience with Guidewire and/or ClaimsCenter is strongly preferred but not required.
• Experience creating structured and clear prompts to deliver accurate results from a Large Language Model (LLM) is preferred but not required.
• Ability to communicate clearly on the telephone; fluency in English is required, and fluency in Spanish is strongly preferred.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Strong sense of accountability and pride in completing an excellent work product.
• Eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.

Skills

• Active listening and proactive communication.
• Collaboration and teamwork to achieve common goals.
• Intellectual curiosity and ability to consider all options beyond conventional thinking.
• Client focus to determine specific needs and provide value-added solutions.
• Strong interpersonal skills, good judgment, and ability to communicate with a diverse range of individuals.
• Execution-focused with a track record of delivering expected results.
• Solution-oriented mindset, finding success through adversity.
• Ability to develop and maintain productive relationships with clients, business partners, and peers.
• Detail-oriented with initiative and flexibility to thrive in a fast-paced, evolving environment.
• Excellent analytical skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Pay

The base salary range is commensurate with candidate experience and varies by location:

• Richmond: $24.32 per hour - $28.00 per hour ($50,592.00 annualized - $58,242 annualized).
• Albany: $29.29 - $30.80 per hour ($55,386 annualized - $64,056 annualized).

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance.

Benefits

• Competitive compensation package and performance-based incentives.
• Comprehensive benefits program, including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development opportunities.

Schedule

Full-time, non-exempt position with core hours of 6:00am – 3:00pm CT, including a one-hour meal break. Overtime may be required as business needs dictate.

About Working In Claims At Argo Group

Argo Group values its claims professionals and offers challenging, diverse, and impactful work. Our adjusters and managers are empowered to exercise independent discretion and creativity in developing solutions for unique cases. We maintain a flat organizational structure, fostering collaboration and interaction with senior management, especially for large losses. Our claims team works together to resolve claims efficiently, and we encourage innovation with rewards for creative ideas. We are committed to building an inclusive and diverse team and welcome applicants from all backgrounds.

Applicants must be legally authorized to work in the United States; we are currently unable to sponsor employment visas.