Triage Specialist

Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.

About the role

We are looking for a highly capable Triage Specialist to join our team in Omaha, working 6:00am – 3:00pm CT with an hour meal break. This role is also available in Richmond, VA or Albany, NY. The position involves setting up and assigning new claims as customers report them, with opportunities to move into Claims Trainee positions for career growth in the insurance industry.

This role is part of an initiative to enhance data capture capabilities and implement a Large Language Model (LLM) to modernize operations, making it ideal for candidates with experience or interest in hands-on AI implementation. Employees must accurately record all hours worked and may be required to work overtime as business needs dictate. This is a 100% in-office position; candidates must work on-site at a designated company office during standard business hours.

Responsibilities

• Provide clerical support to claims adjusters to facilitate timely and accurate intake and assignment of mostly workers’ compensation claims.
• Update new and existing claims in the claims database and contact brokers as needed.
• Screen all incoming phone calls, assess, and assign to the proper party.
• Prepare written correspondence and print attached backup documentation/invoices, and mail checks.
• Perform electronic and paper filing as needed.
• Determine coverage and adjuster assignment.
• Investigate claims by calling the claimant, insured, and processing mail while prioritizing workload.
• Gather technical information by ordering reports and contacting police departments for vehicle/equipment recovery.
• Handle telephone calls from various parties (insured, claimant, etc.).
• Maintain a strong appreciation and passion for claim management.

Requirements

• One year of insurance experience (required).
• General knowledge of commercial insurance.
• High school diploma (or equivalent) and 3 years’ prior relevant work experience; or vocational/technical education with at least one year of relevant work experience.
• Bachelor’s degree from an accredited university is strongly preferred.
• Experience with Guidewire and/or ClaimsCenter is strongly preferred but not required.
• Experience creating structured and clear prompts to deliver accurate results from an LLM is preferred but not required.
• Ability to communicate clearly on the telephone; fluency in English is required, and fluency in Spanish is strongly preferred.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Strong sense of accountability and pride in completing an excellent work product.
• Eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.
• Demonstrates active listening, proactive communication, and collaboration.
• Ability to work effectively in a team environment to achieve common goals.
• Intellectual curiosity, client focus, and strong interpersonal skills.
• Detail-oriented with initiative and the ability to thrive in a fast-paced, evolving environment.
• Excellent analytical skills and proficiency in Word, Excel, and Outlook.

Pay

Base salary ranges are provided below and are commensurate with candidate experience. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance.

• Richmond, VA: $24.32 per hour - $28.00 per hour ($50,592.00 annualized - $58,242 annualized)
• Albany, NY: $29.29 - $30.80 per hour ($55,386 annualized - $64,056 annualized)

Benefits

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program, including:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Professional development opportunities

About Working in Claims at Argo Group

Argo Group values its claims professionals and offers challenging, diverse, and impactful work. Our adjusters and managers are empowered to exercise independent discretion and creativity in developing solutions for unique cases. We maintain a flat organizational structure, fostering interaction with senior management, especially for large losses.

Our claims team collaborates to resolve claims efficiently, and we encourage innovation through employee suggestions and rewards for creative ideas. We are committed to building an inclusive and diverse team and welcome applicants from all backgrounds.

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.