Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Wednesday, Thursday, Friday, and Saturday)

Triage Navigators

Summary Description Of Work

• First point of contact for consumers
• Complete screening forms to determine service match and level of care
• Introduce and orient consumers to the program
• Ensure consumers understand their rights and responsibilities
• Assess and address immediate crisis stabilization needs
• Aid consumers in identifying triggers and learning coping skills
• Create initial stabilization plans with connections to natural supports and resources

Compensation

• $20.42 - $24.70 per hour (based on total years of relevant experience)

Work Schedule

• 40 hours per week
• 10:00 p.m. to 8:00 a.m., Wednesday, Thursday, Friday, Saturday

Minimum Qualifications

• Two years' direct care experience in a human service field
• Two years of training in a human service field
• Bachelor's degree or higher in psychology, sociology, or related human service field (preferred)

Essential Duties And Responsibilities

• Complete enrollment/intake on eligible clients
• Develop a supportive relationship with clients and respond to their needs during scheduled shifts
• Orient clients to CSRC program expectations and address client non-compliance as necessary
• Psycho-educate clients on life, social, and coping skills
• Create and facilitate in-house client life- and social-skill building activities, and support groups
• Provide problem-solving and crisis intervention services to empower clients to develop self-sufficiency
• Maintain client’s self-administration of medication and follow procedures for recording
• Report client activities and needs to CSRC staff at shift change
• Demonstrate knowledge of current community and HFS programs and resources to meet client needs
• Utilize trauma-informed care, person-centered, and culturally competent principles in providing services to clients
• Perform client room safety checks and searches
• Aid in the disbursement of donations for successfully discharged clients
• Ensure cleanliness and upkeep of facility including staff office, bathroom, and client common areas
• Place maintenance requests for facility repairs
• Respond to emails, phone calls, and faxes professionally and promptly
• Display a courteous and caring attitude towards clientele, volunteers, and visitors
• Follow all specific program and Agency procedures, policies, and requirements
• Be dependable and punctual regarding scheduling and attendance
• Collaborate with program area staff, volunteers, and other Agency staff
• Participate in internal and external training opportunities to develop and maintain personal and program-related skills
• Create, maintain, and share a dynamic self-care plan
• Make connections between the agency and the larger community to contribute to fundraising and friend-raising efforts
• Perform other program-related duties as assigned