Triage Navigator (mid-shift) - Crisis Stabilization and Resource Center

Triage Navigators

Summary Description Of Work
Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual’s needs and requests match Crisis Stabilization and Resource Center’s services and levels of care. The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer’s immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage. Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

• Complete enrollment/intake on eligible clients
• Develop a supportive relationship with clients and respond to clients’ needs during scheduled shifts
• Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
• Psycho-educate clients on life, social and coping skills
• Create and facilitate in-house client life- and social-skill building activities, and support groups
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
• Maintain client’s self-administration of medication and follows procedures of recording
• Provides reports to CSRC staff regarding client activities and needs at shift change
• Demonstrate knowledge of current community and HFS programs and resources to meet client needs
• Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients
• Complete client room safety checks and searches
• Absorb donations for successfully discharging clients
• Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
• Place maintenance requests for facility repairs
• Respond to emails, phone calls, and faxes in a professional and timely manner

Compensation and Benefits

Compensation range: between $20.42 and $24.70 per hour (wage based on total years of experience)

Work Schedule

Work Schedule: 40 hours per week, (3:00 p.m. to 11:00 p.m., Friday through Tuesday)

Minimum Qualifications

High School Diploma
Previous human service experience desirable, but not required

Essential Duties and Responsibilities

• Complete enrollment/intake on eligible clients
• Develop a supportive relationship with clients and respond to clients’ needs during scheduled shifts
• Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
• Psycho-educate clients on life, social and coping skills
• Create and facilitate in-house client life- and social-skill building activities, and support groups
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
• Maintain client’s self-administration of medication and follows procedures of recording
• Provides reports to CSRC staff regarding client activities and needs at shift change
• Demonstrate knowledge of current community and HFS programs and resources to meet client needs
• Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients
• Complete client room safety checks and searches
• Absorb donations for successfully discharging clients
• Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
• Place maintenance requests for facility repairs
• Respond to emails, phone calls, and faxes in a professional and timely manner