Crisis Navigator
Centerstone · Alton, IL · 1 wk ago
OTHR$15.75/hrFull-time
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. The role provides outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide, offering additional support and linkage to appropriate mental health resources.
Responsibilities
- Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide; assess for suicide, update safety plans as needed, and provide linkage to appropriate resources.
- Monitor and measure progress of individuals receiving follow-up services.
- Attend bi-weekly team meetings and supervision.
- Maintain accurate and detailed call reports of each contact.
- Meet ethical and clinical standards in compliance with all accreditation.
- Answer incoming chats/texts from visitors utilizing 988.
- Assist in administrative tasks as needed.
Requirements
- Effectively communicate via written, verbal, in-person, and virtual methods.
- Demonstrate high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
Qualifications
- Bachelor’s degree in Behavioral Science, Psychology, Social Work, or Certified Recovery Peer/Recovery Coach required.
- One year of crisis intervention or suicide prevention experience preferred.
Physical Requirements
- Standing – 20%
- Sitting – 80%
- Squatting – Occasional
- Kneeling – Occasional
- Bending – Occasional
- Driving – Occasional
- Lifting – Occasional
Pay
$15.75–$22.00 per hour
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program