CARE NAVIGATOR

About the role

For over 100 years, Windsor Laurelwood Center for Behavioral Medicine, located in Willoughby, Ohio, has provided high-quality behavioral health and substance abuse treatment services to adults, adolescents, and children. We provide both inpatient and outpatient programming to meet your healthcare needs. The team at Windsor Laurelwood is dedicated to helping you regain control of your life. Windsor Laurelwood is a part of one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Responsibilities

• Meet all eligible patients to discuss the benefits of outpatient services as part of their continuum of care treatment.
• Communicate eligibility to key members of senior leadership and associated departments.
• Routinely collect and enter data specific to outpatient eligibility into Midas for trending report purposes.
• Maintain a thorough understanding of the Step-Down Playbook.
• Maintain a thorough understanding of the inpatient workflow process as it pertains to case management and discharge planning.
• Facilitate groups.
• Assist with continued stay reviews.
• Float to the inpatient units as needed.

Qualifications

• Master's degree in Social Work, counseling, or a related mental health field from an accredited college or university.
• Possess a LSW, LISW, LPC or LPCC issued by the State of Ohio.
• Two years previous experience in a mental health or substance abuse treatment facility with direct experience with group therapy, crisis intervention, and treatment planning.
• Working environment: typical office setting, can be stressful at times, may spend a lot of time on your feet while working with patients, continuous low voices and office machine noises.

Skills

• Excellent verbal and written communication skills.
• Diplomacy and discretion are essential.
• Ability to prioritize multiple projects.
• Professional demeanor and appearance required.

Benefits

• Excellent time off plan
• Medical, dental, vision coverage
• Employee assistance program
• Life insurance
• Short and long term disability benefits
• 401(k) plan for full‑time and part‑time employees

Schedule

Full‑time position with no weekend work required.