Crisis Triage Specialist - Overnight/BE (62272)

About the role

Aurora Mental Health & Recovery (AMHR) is seeking a full-time Crisis Triage Specialist (CTS) to join our dedicated Crisis Services team and help maintain a safe, therapeutic environment in our 24/7 Walk-In Clinic (WIC).

Responsibilities

• Act as the first clinical contact for walk-in clients.
• Greet the client and support the completion of initial paperwork.
• Assess the client using the CSSRS Safe-T criteria.
• Ask brief evaluation questions and consult with the Crisis Therapist for next steps.
• In instances when the client qualifies for a full crisis assessment evaluation by the Crisis Therapist, provide referrals and/or resources, or assist in placement to the CSU or to other higher-level care options.
• In instances when the client does not qualify for a full evaluation by the Crisis Therapist, the CTS will complete the client’s treatment at the WIC by providing referrals and/or resources to the client.
• Maintain the flow and response to faxed-in referrals from other community partners, including gathering faxed-in referrals, passing referrals to available Crisis Therapists for timely review, and, when appropriate, responding to the outside partner for feedback after a determination of placement.
• Monitor activity of all clients in the WIC, maintaining the calm atmosphere of the waiting area.
• Develop and maintain a daily safe therapeutic environment and support other team members in the WIC.
• Completes all necessary paperwork in a timely and comprehensive manner to establish accurate acute care clinical records.
• Keep all appropriate documentation for clinical accountability and reimbursement.
• Engage in weekly individual, team, and group supervision as required by the program manager.
• Engage in mandatory all-staff meetings for the full team of crisis services as required by the program manager.
• Assist in immediate clinical response to clients including de-escalation, connection to medical help, and providing comfort items such as snacks, water, blankets, etc.
• Participate in other clinical and administrative activities as appropriate.

Qualifications

• Bachelor’s degree in behavioral healthcare, human services, social work, or related field is required.
• Previous experience with community-based services and supports in service area is required.
• Previous experience working in office-based settings with vulnerable populations of diverse cultures and ethnicities.
• Bilingual preferred.
• Able to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Highly organized, self-motivated, reliable, and flexible (including willingness to work non- traditional hours, including at least one evening).
• Excellent interpersonal and communication skills, and ability to work with a diverse population.
• Able to multi-task and prioritize responsibilities, be detail oriented, and demonstrate efficient use of time.
• Strong computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, Excel.
• Able to remain calm while interacting with staff, clients, and community members, especially with individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
• Able to be flexible with the business needs of the agency and adapt to a consistently changing fast-paced environment.

Required Vaccination and TB Test

All employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary.

Benefits

• Health insurance: Kaiser Dental, vision, and flexible spending accounts (dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, and 1 floating holiday (hours calculated pro-rata basis based on full-time equivalency)
• The company observes 11 designated holidays each year. Exception: Employees working in 24/7 programs or facilities are scheduled to work their regular shifts if the holiday falls on their scheduled workday.
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability
• Eligible for benefit if working 30 hours per week or more

Our Mission

Deeply rooted in our diverse community, we deliver state-of-the-art care and meaningful outcomes that impact emotional well-being and addiction recovery.

Core Values

• Passionate caring
• Rising to the challenge
• Honoring and respecting all persons
• Believing in resilience
• Putting clients and community first
• Commitment to collaboration and teamwork

Equal Opportunity Employer

Aurora Mental Health & Recovery and its subsidiaries (AMHR) are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We do not tolerate discrimination in any form or context including harassment or exclusion.