Treatment Liaison - REMOTE

Responsibilities

• Develop and execute strategic outreach plans to increase referrals and support organizational growth.
• Conduct regular in-person and virtual visits with referral partners to educate them on programs, services, and admissions processes.
• Monitor market trends, competitor activity, and referral patterns to identify opportunities for growth.
• Serve as the primary point of contact for assigned referral sources.
• Foster long-term relationships through consistent communication, responsiveness, and excellent service.
• Resolve concerns promptly while maintaining professionalism and confidentiality.
• Maintain accurate records of outreach activities, referral contacts, and relationship development efforts within the organization's CRM or referral tracking system.
• Collaborate closely with Admissions and Clinical teams to facilitate timely communication and smooth patient transitions.
• Provide education regarding levels of care, insurance coverage, treatment options, and available resources.
• Work with patients to coordinate return to work and related paperwork prior to discharge.
• Facilitate completion and submission of STD/FMLA paperwork.
• Complete all documentation in patients’ charts regarding case management activities; provide comprehensive written and verbal follow up with referral sources during treatment and at discharge.
• Broaden and develop Gateway Rehab’s geographic base across PA with the support of the telehealth-only license.
• Maintain a working knowledge of licensing and regulatory bodies to ensure compliance with regulations and standards.
• Partner with Marketing to support campaigns, community events, educational presentations, and promotional initiatives.
• Support patient transfer rates and continuity of care.
• Partner with Development to support alumni programming, recruitment and retention.
• Serve on internal committees as needed.
• Attend Gateway mandatory trainings and departmental meetings.

Requirements

• Bachelor's degree in Business, Marketing, Healthcare Administration, Communications, Social Work, or a related field required.
• Minimum of 2-5 years of experience in business development, healthcare outreach, referral development, admissions, marketing, or relationship management.
• Experience within behavioral health, substance use treatment, healthcare, or human services preferred.