Patient Resolution Specialist - Remote

Duties And Responsibilities

• Manage a continuous and high volume of in-bound and out-bound calls from patients, health systems, and insurance carriers, while simultaneously navigating and updating numerous systems, to resolve patient accounts inquiries and collect payment.
• Attain payment of outstanding patient accounts through use of effective negotiation and customer service skills.
• Accurately records status of collection efforts in company and member systems.
• Research alternate insurance or payment options from various client resources available while navigating and updating multiple patient accounting systems.
• Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines.
• Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least 5 years’ experience working in a related role, with at least 1 year experience working in an inbound/outbound call center environment.
• Strong working knowledge of the healthcare reimbursement process.
• Working knowledge of Microsoft Office applications.
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Excellent written and verbal communication skills required.
• Gracious and welcoming personality for customer service interaction.

Physical Demands

• Sit;
• Perform manual tasks;
• Operate tools and other office equipment such as computer, computer peripherals and telephones;
• Extend arms;
• Kneel;
• Talk and hear.

Mental Demands

• The employee must be able to follow directions,
• collaborate with others,
• and handle stress.