Treatment Center Director/Program Manager - OTP

About the Role

Health Care Resource Centers is seeking an accountable, process-oriented, and efficient leader to oversee operations for our Opiate Treatment Program (OTP). The Treatment Center Director will lead a diverse team of nurses, counselors, and auxiliary staff to meet the needs of patients undergoing treatment for opioid addiction while maintaining responsibility for daily clinic operations and performance.

Responsibilities

• Oversee the operation and performance of the Opiate Treatment Program (OTP) clinic.
• Manage clinic operations to meet budgeted and planned results.
• Participate in interviewing, hiring, training, evaluating, managing, counseling, and terminating clinic staff.
• Provide direction to clinic personnel and communicate corporate mandates, goals, and objectives.
• Ensure compliance with regulatory bodies (SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.) and manage preparation of federal, state, and local applications, filings, licensure, permits, and approvals.
• Identify cost-saving opportunities and operational efficiencies and implement improvements.
• Assist with partnering opportunities, linkage/support agreements, and other critical relationships to drive census growth and meet regulatory requirements.
• Develop, monitor, and report on key performance indicators of clinic measures and respond accordingly.
• Collaborate with the OTP Medical Director, Psychiatric Consultant, OTP Compliance Manager, and QA/QI activities on compliance, performance improvement, productivity, quality patient care, customer service, operational enhancements, census growth, and standardization.
• Become familiar with OTP federal and state laws, regulations, CARF/JCAHO standards, and their application.
• Maintain and update policy and procedure manuals and clinic operations manuals.
• Serve as a clinic resource and provide or arrange for training as requested.
• Maintain patient, employee, and company confidentiality.

Development Responsibilities

• Participate in community relations, education, and development activities to drive and maintain census.
• Identify and implement tactical steps to increase and retain census.
• Ensure clinic operations are prepared to handle increased census.
• Engage in political activities to maintain company connections within local government, MTP advisory boards, city/county administrator meetings, ADAA meetings, etc.
• Lead efforts to identify, hire, and train personnel with cultural diversity to meet future clinic needs based on patient demographics.
• Participate in the overall Company Performance Improvement Process.
• Familiarize yourself with standards required by the Board of Health, OSHA, etc.
• Assist with marketing programs and literature development as requested.
• Perform other duties as assigned.

Requirements

• Multiple years of experience as an administrator of a clinical program.
• Bachelor’s degree in business administration or a related field from an accredited college or university.
• Understanding of clinic operations, with significant experience working in the field of substance abuse.
• Knowledge of HIPAA, federal, state, and CARF standards and regulations.
• Demonstrated organizational and leadership skills with the ability to supervise and manage personnel.
• Strategic thinker capable of recommending alternative solutions, executing, and monitoring progress.
• Self-starter able to work autonomously and generate ideas for company benefits.
• Customer service-focused, eager, and energetic.
• Excellent interpersonal and communication skills.
• Satisfactory drug screen and criminal background check.

Pay

Salary ranges from $100,000.00 to $111,385 annually. The salary for the selected candidate will be set based on factors including experience, education, specialty, and training.

Benefits

• 401K match
• Medical, Dental, and Vision Insurance
• Voluntary Worksite Benefits (e.g., Accidental Injury)
• Company-paid Short & Long Term Disability
• Company-paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program
• BayMark Perks Program
• Jury Duty & Witness Duty Leave
• Access to BayMark University Learning