Treasury Services Analyst I

About the role

Supports the Treasury Management and Government Banking department during the sales and implementation process, serves as a client support contact for Treasury and Government products and services, ensures high levels of client satisfaction, provides client training as needed, and after a training period and satisfactory performance, may be eligible for a hybrid work arrangement.

Responsibilities

• Utilizes bank software to input client information to set up new accounts, update existing accounts, complete contracts, and prepare documents in support of Treasury Management and Government Banking clients.
• Completes maintenance requests for online services such as: adding users and accounts to online banking, mapping files for positive pay checks and ACH batches, and ordering check scanners.
• Ensures accuracy of required documentation is obtained and appropriate documents are completed for complex account ownership types and businesses to include Beneficial Ownership, CIP, account opening documents, agreements, and other related account opening and maintenance documentation.
• Provides ongoing support to Treasury Management and Government Banking clients which will include answering inbound calls and initiating outbound calls.
• Analyzes client’s activity and recommends adjustments to current volumes or new products that would benefit the client and the Bank as needed.
• Thoroughly knowledge of all programs, products and services required and the ability to recommend benefits and solutions to clients and sales officers.
• Supports the department with key initiatives including maintaining and implementing divisional operations/audit processes and procedures that will improve client satisfaction as well as drive efficiency and profitability.
• Participates in operational projects that impact Treasury Management including but not limited to: new, enhanced or modified products, new operational platforms, and new sales initiatives.
• Serves as a liaison with internal departments to identify, prioritize, and resolve client servicing issues.
• Proactively seeks to improve overall operational efficiency through process analysis and leveraging best practices and technology as appropriate.
• Other projects and duties as assigned by the Treasury Operations Manager.

Requirements

• High school diploma or general education degree (GED) required. Higher education degree recommended.
• 2+ years’ experience required in Treasury Services, Government Banking support, or other Banking/Related role.
• Ability to work independently and problem solve.
• Proven communication and interpersonal skills.
• Able to perform detail oriented work with a high degree of accuracy.
• Able to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn banking processing software.
• Demonstrates strong product knowledge through explaining features and benefits of each product/service.

Benefits

Excellent benefits package including paid time off, holiday pay, 401(k) participation with a generous employer match, and access to Androscoggin Bank's comprehensive insurance benefit package, which includes medical, dental, vision, life, and disability coverage. Androscoggin Bank offers paid parental leave to new mothers and fathers, and paid volunteer time to all employees. Additionally, we provide tuition and education reimbursement, and opportunities for involvement and connection within the company through project teams, committees, events, in-house education, and more. Androscoggin Bank is committed to supporting employee development and is proud to hold B Corp Certification, ensuring we use profit to power our purpose, serving the best interests of our clients, employees, and communities, while also honoring our environment.

Qualifications

Equal Opportunity Employer. No discrimination on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.