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Jobs · Customer Service · California

Treasury Mgmt Ops Specialist I

Tri Counties Bank · Chico, CA · 2 wk ago
On-siteCustomer Service$20.5–$26/hrFull-time

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with corporate offices in Roseville, South San Francisco, and Bakersfield. With assets of nearly $10 billion and 50 years of financial stability, the bank is dedicated to providing exceptional service for individuals and businesses throughout California through more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

About the role

The Treasury Management Operations Specialist I reports directly to the Treasury Management Operations Manager. This position is responsible for providing superior customer service, customer training, onboarding support, and legal service agreement support to the Bank’s Treasury Management clients, Business Express clients, branch employees, and Sales Officers. This role includes service and support for all aspects related to business online banking platforms and Treasury Management products and services, such as Commercial Center, Remote Deposit Capture, Wire Transfers, ACH file initiation, and Lockbox. Additionally, this role provides support to the Treasury Sales and Product Delivery teams, including customer service agreement completion and system access enablement for the Bank’s treasury services.

Responsibilities

  • Processes, reviews, and tracks input of business customer online banking agreements.
  • Provides excellent customer service to Treasury and Business Express clients while assisting branch employees, adhering to WISE service standards.
  • Understands and follows operating procedures for all business online banking products.
  • Provides guidance to customers around RDC, ACH, and Wire processing to ensure transactions are accurate, appropriate based on customer risk limits, and compliant with regulatory controls.
  • Identifies and resolves client issues; acts as a liaison between the client, sales officers, vendors, and Relationship Managers to ensure uncommon service and meet client needs.
  • Coaches customers on Remote Deposit Capture processing guidelines and helps troubleshoot errors.
  • Provides training for staff and business online banking customers as necessary.
  • Demonstrates working knowledge of business online banking products and services, account ownership policies, procedures, and regulatory compliance requirements.
  • Completes daily, weekly, monthly, and other internal tasks related to safety and soundness, including internal Audit, Compliance, and all bank regulations.
  • Assists with script testing and validation for new releases to the online banking platform.
  • Applies excellent decision-making techniques pertaining to inquiries, approvals, and requests within existing policies and assigned approval limits.
  • Maintains a current understanding of state and federal regulations, including but not limited to Bank Secrecy Act (BSA), Suspicious Activity Reporting (SAR), Office of Foreign Asset Control (OFAC), Customer Identification Policy (CIP), National Automated Clearing House Association (NACHA), Gramm-Leach-Bliley Act (GLBA), Non-public Personal Information (NPPI), and Health Insurance Portability and Accountability Act regulations as related to Business Associate Agreements.
  • Refers customers to Treasury Management Officer when appropriate for new products.
  • Performs other duties as assigned.

Requirements

  • High school diploma or GED required; undergraduate degree preferred.
  • 0 - 2 years of relevant experience within banking/financial services (preferred), specifically within an operational capacity.
  • Proficiency in MS Office Suite and general computer programs.
  • Ability to learn new technical skills and retain system knowledge from multiple computer programs.
  • Ability to communicate with customers and navigate multiple computer systems simultaneously.
  • Ability to solve entry-level Treasury customer problems such as password resets, OOBA resets, PIN resets, and basic system troubleshooting.
  • Basic product technical, legal, and compliance understanding of the bank’s treasury management products and services.

Pay

The hiring range for this opportunity is $20.50 to $26.00 per hour, along with incentive opportunities, creating a competitive total compensation package based on the bank’s pay scale. Pay may be modified by location and is commensurate with qualifications and experience.

Benefits

Enjoy fantastic, comprehensive benefits.

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