Treasury Management Specialist

Duties And Responsibilities

• Support and assist clients and personnel for all Electronic Banking Products and Treasury Management Services (e.g., Retail and Commercial online banking, ACH, Wires, Check Positive Pay, Sweeps, Lockbox, Remote Deposit and Mobile Deposit)
• Perform routine daily tasks and participate in special departmental projects
• Provide support for incoming and external calls related to all electronic banking products and services including but not limited to bank deposit, ACH deposit, wires, Internet banking and E-statements
• Accepts communications through all electronic media (i.e. email and online banking systems)
• Schedule and provide installation and training with clients for all Treasury Management products via telephone
• Ensure all new and existing accounts are properly charged or have the appropriate exception approvals if applicable
• Implement all Treasury Management products and services including ACH Origination, ACH and Check Positive Pay, Remote Deposit Now and Mobile Deposit, Online Wires, eStatements, Lockbox, Retail Online Banking and Sweeps
• Communicate with other banking departments on pending items and issues with Treasury Management clients
• Aid in training employees on all Treasury Management products and services
• Aid Treasury Management sales staff with complex implementation requests and client reviews
• Prepare and distribute online banking and remote deposit user letters
• Aid with ACH, wire and mobile deposit temporary limit increases
• Aid personnel and clients as required with any questions or issues related to Treasury Management products and services
• Process Lockbox foreign and cash transactions
• Identify and escalate product outages through proper channels
• Aid with maintaining implementation procedures and Treasury Management product guides

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred
• Five (5) years related experience
• Knowledge of and experience working with electronic banking products and general bank operations
• Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Experience interacting with clients and responding to service requests
• Excellent customer service skills
• Effective organizational and time management skills
• Accurate typing using a keyboard
• Effective oral, written and interpersonal communication skills
• Basic knowledge of related federal and state banking regulations

Qualifications

• Knowledge of basic accounting

Skills

• Knowledge of electronic banking products and general bank operations
• Microsoft Office Suite proficiency
• Customer service skills
• Organizational and time management skills
• Keyboarding ability
• Communication skills
• Compliance with federal and state banking regulations

Benefits

• Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job

Pay

• N/A

Schedule

• N/A