Treasury Management Specialist

Position Summary The Treasury Management Specialist serves treasury management clients and internal bank partners by delivering responsive, accurate, and professional service. Working within established policies, procedures, and compliance requirements, the position supports treasury management products and services while helping ensure a positive client experience. Through effective communication and attention to detail, the role strengthens client relationships, supports appropriate bank solutions, and contributes to service excellence. Essential Functions Client & Relationship ManagementServe as a responsive Treasury Management contact, building strong client relationships, addressing questions and service issues, and delivering a high-touch client experience.Guide clients through service implementation, user setup, documentation, training, testing, and post-implementation follow-up to ensure a seamless transition.Collaborate with relationship managers, lenders, Treasury Management leadership, operations, and product teams to communicate client needs, coordinate solutions, and resolve issues.Support client retention and revenue growth by identifying product opportunities, sharing client feedback, assisting with demos and recommendations, and strengthening Treasury Management relationships.Business Development & SalesMonitor client activity, onboarding, and product usage to identify service gaps, education needs, adoption opportunities, and relationship-deepening opportunities.Partner with Treasury Management Sales, relationship managers, lenders, and branch teams to document and refer qualified opportunities and support pipeline follow-up.Support targeted outreach, annual reviews, demos, product education, and follow-up to drive adoption of additional Treasury Management services.Track client feedback, service gaps, product requests, and operational needs to provide insights that support portfolio growth and business development.Assist with pricing, documentation, demos, and sold-service transitions to ensure a seamless process from opportunity through implementation.Credit & Financial AcumenSupport Treasury Management risk management Officer with risk management by providing reports and supporting documentation to help assessclient financial, transactional, operational, credit, and exposure considerations.Monitor client activity, transaction volumes, exceptions, and service usage to support limit, exposure, and relationship reviews.Apply financial acumen to identify opportunities related to cash flow, liquidity, fraud mitigation, payment efficiency, and product needs.Enhance relationship profitability by understanding Treasury Management pricing, fee structures, product utilization, and opportunities to optimize pricing and fee income.Risk Management & ComplianceEnsure adherence to Treasury Management policies, procedures, regulatory requirements, and internal controls across client setup, maintenance, and servicing activities.Maintain accurate, complete, and audit-ready documentation in accordance with bank standards, approval requirements, and record-retention guidelines.Support secure and risk-based user access administration, ensuring client permissions and access rights align with authorized instructions, security standards, and bank policy.Monitor and identify operational risk, control exceptions, and potential compliance concerns, escalating issues appropriately to leadership, risk, compliance, product management, or operations.Sustain ongoing Treasury Management risk and compliance reviews by assisting with product limit reviews, annual reviews, required controls, client education, and regulatory documentation.Internal Partner Support & ServiceCoordinate cross-functional resolution of client, system, and operational issues by researching concerns, gathering information, communicating updates, and engaging internal teams or vendors.Communicate implementation progress with internal partners.Process & Workflow ManagementManage Treasury Management workflows from intake through completion, including service requests, onboarding, documentation, user access, handoffs, and follow-up.Track workloads, deadlines, priorities, and open items to ensure timely completion, clear ownership, and proactive communication of delays or escalations.Data, Reporting & AnalyticsPrepare accurate recurring and ad hoc reports; validate source data, explain material variances, and highlight trends requiring action.Systems & Technology EnablementUtilize business systems and technology solutions to support operational effectiveness and service delivery.Serve as a subject matter expert (SME) for assigned systems, processes, and technology tools.Operational ExcellenceDemonstrate a strong sense of urgency by meeting commitments and responding promptly to business needs.Develop and maintain organized records and documentation that support audit, compliance, and business needs.Maintain reliable and predictable onsite attendance to meet business, customer, coverage, and operational needs.Culture & ValuesDemonstrate respect for others by fostering an inclusive, collaborative, and professional work environment.Embrace curiosity by seeking to learn, improve, and identify opportunities for growth and innovation.Act with integrity by maintaining accountability, following policies and procedures, and doing what is right for customers, colleagues, and the Bank.Promote authenticity through honest and forthright communication as well as transparency. Strengthen unity by working cooperatively across teams, supporting shared goals, and contributing to a positive culture.