Treasury Management Specialist

JOB REQUIREMENTS

Description: We are seeking a detailed and client-oriented professional to join our team as a Treasury Management Specialist! The Treasury Management Specialist is responsible for the delivery and support of treasury management products and services. The TM Specialist will work directly with business clients and prospects to explain the features and benefits of treasury products, provide assistance in the implementation and subsequent support of these products and services. When required, in addition to phone and email client support, the TM Specialist will visit a client at their place of business in order to implement new TM services and troubleshoot problems. In addition to direct client contact, this position will work with account relationship managers and retail staff to share knowledge and provide product training.

ESSENTIAL RESPONSIBILITIES

• Lake Ridge Client Portfolio Maintenance and Support: respond to daily requests from clients for maintenance and new account and services requests.
• Treasury Management Support external: work closely with the bank's top-tier business clients in a diplomatic, insightful, and responsive manner in order to meet these clients' needs.
• Treasury Management Support internal: work with sales team to provide support by preparing agreements, managing service implementations, providing account analysis comparisons, or any other support required to facilitate the sales process.
• Account Analysis Maintenance and Support: input, review, process, and maintain all account analysis statements for products and services utilized.
• Technical Support: provide onsite or remote telephone training and implementation for all Treasury Management clients when required.
• Product Knowledge: stay current on all Treasury Management products and services within the organization.
• Treasury Management Reporting: support the Treasury Management weekly and monthly Treasury Management reporting requirements.
• CDARS/Insured Cash Sweep: provide sales support and maintenance to CDARS/ICS clients.
• Prepare RDC/ACH Maintenance/Annual Renewals: prepare annual assessment packages for ACH and RDC renewals and any other required maintenance support.
• Cross Selling: be able to identify and refer cross-selling opportunities to Business Banking Lenders and Bank where appropriate. Play a role, often with assistance from a more senior TM team member, of managing a treasury relationship from client presentation to implementation and subsequent support for ACH Manager, ACH and Check Positive Pay, Wire Manager, Remote Deposit Capture, Business BillPay, Mobile Banking and Mobile Deposit.
• Make suggestions which may lead to the development of new procedures and processes for existing and new products.

OTHER RESPONSIBILITIES

• Complete all annual bank security and compliance training.
• Adhere to Bank Security guidelines as required for this position.
• Always maintain confidentiality of customer information.
• Stay current on all compliance regulations.

Requirements

• Associates degree in accounting, finance, business or similar field and 1-2 years of equivalent experience or combination of education and experience or previous experience in a client-focused role in banking (i.e., business lending, retail banking).
• Strong ability to read, analyze, and interpret financial reports and legal documents.
• Perform complex calculations, effectively research, analyze, and evaluate information to make decisions, solve problems, and achieve goals.
• Strong ability to problem-solve and work through issues in both traditional and non-traditional ways.
• Strong attention to detail with the ability to work efficiently and accurately.
• Demonstrated ability in exercising independent judgment.
• Strong organizational skills, including the ability to prioritize and remain calm while working in a fast-paced/deadline-driven environment.
• Knowledge of Microsoft Office Suite and Adobe: Word, Excel, PowerPoint, and database software.
• Ability to read, write, understand, and speak English clearly.
• Ability to maintain a positive and professional work environment.
• Ability to represent the organization in a professional, positive manner.
• Willingness to take advantage of industry-specific training opportunities, such as MACHA courses and Fiserv product training.

PREFERRED QUALIFICATIONS

• Previous experience in a similar Treasury Management role.
• Bachelor's degree (B.A.) in Accounting, Finance, Business, or 3+ years in a client-contact position in banking, or equivalent combination of education and experience.