Treasury Management Analyst I

Duties And Responsibilities

• Proves competencies in bank operations by demonstration of product knowledge and service expectations in a successful manner.
• Acts as liaison between TM Sales and TMSI/Deposit Operations/Wire teams in performing authentication and completeness checks on customer paperwork.
• Maintains working knowledge of all department procedures.
• Assists in maintaining up-to-date corporate and departmental policies and procedures.
• Attends periodic education opportunities to stay up-to-date on regulations/rules.
• Assists in special projects, such as new product implementation and procedure documentation.
• Affords point of contact with customers to resolve discrepancies related to documentation or authorization of customer requests.
• Attends in-person and/or virtual client and prospect meetings with Treasury Management Officers.
• Manages customer requests for updates and maintenance of Signature Cards, Account Resolutions, Beneficial Ownership Documents, Wire Set Ups, Repetitive Money Transfer Agreements and corresponding Bank/Treasury Documents to properly complete the changes.
• Corresponds with customers by email and phone.
• Reviews and interprets organizational structure documents to produce accounts with correct ownership and titling requirements.
• Works with appropriate Bank personnel to produce the required documents.
• Sends the Documents to the customer and review executed documents for proper completion.
• Delivers documents to the corresponding processing area(s).
• Follows up on deposit accounts opened and corrects deficiencies or document exceptions.
• Sets assignments received via email to TMSI and Deposit Operations/Wire employees as part of normal job duties.
• Demonstrates working knowledge of various bank operating systems including Optima, Tableau, nCino, IBS and FIS systems (Deposit Origination, XAA, Business Service Tool).
• Maintains a good working relationship with bank employees in other departments and business lines.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Performs other duties as assigned, and as necessary to support the successful operation of the department.

Education

Requires a high school diploma or equivalent, plus specialized training, a two-year degree or equivalent work experience.

Experience

Requires five to ten years general experience required, with Customer Service and/or Treasury Product experience preferred.