Traveling I.T Support Analyst

About the role

The Site Technical Support Analyst provides on-site and timely end-user computing support—including software, hardware, and network assistance—to all US Chemtrade locations. This position requires regular travel to support local business units, assist with the coordination of IT infrastructure projects, and address site-level issues related to end users, Wide Area Network (WAN), Local Area Network (LAN), Wi-Fi, and firewalls.

Responsibilities

• Travel frequently (up to 70%) to company sites across the U.S.
• Support network implementations, including installing and configuring Cisco, Aruba, and Fortinet equipment.
• Aid in on-site tasks such as cabling, equipment racking, and basic hardware setup when required.
• Provide on-site end-user support for all US Chemtrade facilities, ensuring timely resolution of software, hardware, and network issues.
• Offer troubleshooting and resolution for LAN/WAN/WLAN and firewall issues.
• Maintain and optimize network performance to ensure reliability and security.
• Collaborate with IT teams and vendors on projects, migrations, and upgrades.
• Assist with the deployment and maintenance of IT infrastructure, including switches, APs, racks, UPS units, cabling, and other hardware.
• Coordinate and support the rollout of corporate IT initiatives and projects.
• Perform other duties as may be assigned.

Qualifications

• Diploma in Information Technology field or an equivalent combination of education and/or experience and/or relevant designation required.
• 3 - 5 years of relevant technical support experience required.
• Solid knowledge of Cisco routing and switching (CCNA desired).
• Experience with Aruba wireless solutions and Fortinet firewalls.
• Prior IT support experience (desktop, systems, or infrastructure) is highly desired.
• Comfortable performing hands-on manual tasks during site visits.
• Excellent problem-solving and communication skills.
• Flexibility to travel extensively and adapt to changing project needs.
• Understanding of standard IT infrastructure components: racks, UPS, patch panels, cabling (Cat6/ fiber).
• Knowledge of ITSM ticketing systems.

Benefits

Chemtrade offers a comprehensive benefits package that includes:

• Extended Health and Dental coverage for spouses and dependents.
• Premiums paid by Chemtrade and opportunities for career growth and advancement.

We also support work-life balance and the well-being of our employees and their families through various family-friendly benefits.