Traveling Field Service Technician -Northeast

Job Summary

Xylem seeks to hire a Traveling Field Service Technician to lead, coordinate, and complete startup, service, and contract activities for Xylem products. The Technician will act as a trusted adviser and resource for customers, ensuring exceptional brand relationships and compliance with environmental, safety, and health policies.

Essential Duties/Principal Responsibilities

• Complete tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts.
• Handle PLC software modification as needed.
• Identify and manage service requirements and site resources to complete activities on time.
• Manage other suppliers or Xylem resources as needed.
• Conduct Total Care equipment condition audits to establish service opportunities and potential actions to reduce customer equipment downtime.
• Work with customer representatives to understand equipment issues, troubleshoot, diagnose root cause problems, and arrange necessary parts and service to resolve issues.
• Show timeliness, commitment to customers, and a driving sense of urgency.
• Collaborate and manage customer communications with appropriate Xylem internal teams for timely resolution of customer issues.
• Review specifications, designs, and scopes of supply for assigned projects to have a clear understanding of requirements and streamline onsite service completion.
• Identify opportunities to expand Xylem’s footprint in customer facilities across sister brands and competitor installations, communicating these opportunities to both the customer and other Xylem groups.
• Prepare, organize, and perform on-site training related to equipment operation, safety, and preventative maintenance.
• Prepare and submit weekly activity reports and other associated documentation.
• Identify modifications to existing product/project documentation and communicate to customers and Xylem project teams for review and approval.
• Monitor and manage site hours to remain within budget.
• Ensure all equipment on site works according to safety and quality requirements and company/project specifications.
• Follow and comply with all Environmental Safety & Health (ESH) policies.
• Participate in Xylem Watermark volunteer activities.

Minimum Qualifications

• 3 to 5 years’ experience with ozone oxidation process equipment in municipal or industrial water/wastewater fields (plus).
• Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams).
• Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzers, etc.).
• Experience with electrical equipment for low & medium voltage power distribution panels, conduits, and cable trays, grounding, three-phase networks, harmonics, and distortion, IEEE & NEC.
• Controls & networks for PLC and HMIs for online debugging, network troubleshooting, SCADA interfaces, I/O hardware and software configuration and testing, cross-referencing searches, and code debugging.
• General knowledge on UL and CSA.
• Able to conduct training sessions and presentations in front of groups of customer operators, technicians, and maintenance staff.
• Excellent communication skills, verbal and written.
• Strong internal & external customer focus and interaction to ensure optimal relationships.
• Green Belt Certification preferred (or willingness to acquire).

Pay Range

The estimated salary range for this position is $35 to $40 hourly. Starting pay is dependent on multiple factors, such as skills, experience, and work location. Xylem offers a competitive compensation package with a generous benefits package, including medical, dental, vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

About Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. With 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Benefits

Xylem offers a competitive compensation package with a generous benefits package, including medical, dental, vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Equal Opportunity Employer

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.