Traveling Field Service Technician II

About the role

We're actively seeking an individual to work with cutting-edge Canon equipment and technologies. This is a predominantly field-based role requiring 75–80% travel. Most installs will last 5-8 days, including a weekend. This position is ideal for technicians who enjoy working independently and being on the road.

Responsibilities

• Build strong relationships with customers through direct on-site service.
• Diagnose mechanical, software, network, and system issues using established procedures.
• Deliver high-quality, professional on-site service to meet or exceed customer expectations.
• Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property.
• Aid with escalated technical or customer service issues and guide less experienced technicians.

Requirements

• High School Diploma, GED, or equivalent + 1–2 years of technical or field service experience.
• Basic understanding of internet/network environments.
• A strong mechanical aptitude.
• Ability to complete the 20-day PDIF training.
• Willingness and ability to travel extensively (75- 80%), including overnight stays typically lasting up to a duration of 2 weeks.
• Valid driver’s license and acceptable driving record.
• Ability to lift 50 lbs and stay active for most of the workday.
• Comfortable with shift work, installs will involve Overtime and weekend work.

Qualifications

• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Skills & Expertise

• High school diploma, GED, or equivalent.
• Basic understanding of internet/network environments.
• A strong mechanical aptitude.
• Ability to complete the 20-day PDIF training.
• Willingness and ability to travel extensively (75- 80%), including overnight stays typically lasting up to a duration of 2 weeks.
• Valid driver’s license and acceptable driving record.
• Ability to lift 50 lbs and stay active for most of the workday.
• Comfortable with shift work, installs will involve Overtime and weekend work.

Benefits

This position is eligible for a transportation allowance.

Pay

$21.50 - $30.75 hourly.

Schedule

This role is predominantly field-based and designed for technicians who enjoy being on the road most of the time. It is not intended to be a service position in local city.

About Canon USA

Canon USA, an innovator of technology, solutions, and services, is looking for individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products. Join our team as a Traveling Field Service Technician!

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

• Competitive compensation and benefits.
• Discretionary profit sharing.
• Discretionary success sharing.
• Employee discounts.
• Employee referral bonus.
• Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.

Posting Tags

• #PM19