Field Service Technician

About the role

Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Build positive relationships with customers.
• Works as part of a cohesive team within the shop to meet customer needs.
• Follows all safety practices of the organization when completing work assignments.
• Maintains communication with the customer and answers questions relative to the work being performed.
• Makes recommendations for additional work that needs to be completed.

Requirements

• Must possess a valid driver’s license.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Qualifications

Competitive PTO and Paid Holidays

Skills

• Customer service skills
• Technical problem-solving skills
• Communication skills
• Independence

Benefits

• In house training
• Company culture where we celebrate our team members
• A place where you can stop going to work and you can start building your career

Pay

Competitive pay and uncapped commissions

Schedule

Full time schedule, working 40 hours a week