FIELD SERVICE TECHNICIAN

Position Specifics

Department: Service

Reports to: Service Manager, Road Tech Manager or Shop Foreman

Supervises: None

Job Status: Non - Exempt

Essential Functions

• Performs complex on-site diagnostics and repairs on agricultural and turf/construction and forestry equipment and established products
• Participates in Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
• Promotes and sells dealer service programs directly to customers
• Establishes and implements effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills And Knowledge

• 4+ years of experience performing service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf/construction and forestry equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Proficient oral and written communication skills
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license is required; CDL (Commercial Driver’s License) preferred; driving record must meet CDL and company driving requirements
• Fork lift license preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.