Traveling Field Service Technician II

About the role

We're actively seeking an individual to work with cutting-edge Canon equipment and technologies. Build strong relationships with customers through direct on-site service. Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment. Travel extensively within the US to install Canon Inkjet products, diagnose mechanical, software, network, and system issues, deliver high-quality, professional on-site service, complete Field Service Reports, Expense Reports, and maintain all assigned Canon property. Assist with escalated technical or customer service issues and guide less experienced technicians.

Responsibilities

• Install Canon Inkjet products
• Detect and resolve mechanical, software, network, and system issues
• Deliver high-quality, professional on-site service to meet or exceed customer expectations
• Complete Field Service Reports and Expense Reports
• Maintain assigned Canon property
• Assist with escalated technical or customer service issues
• Guide less experienced technicians

Requirements

• High School Diploma, GED, or equivalent + 1–2 years of technical or field service experience
• Basic understanding of internet/network environments
• A strong mechanical aptitude
• Ability to complete the 20-day PDIF training
• Willingness and ability to travel extensively (75-80%)
• Valid driver’s license and acceptable driving record
• Ability to lift 50 lbs and stay active for most of the workday
• Comfortable with shift work, installs will involve overtime and weekend work

Qualifications

• High School Diploma, GED, or equivalent
• 1–2 years of technical or field service experience
• Basic understanding of internet/network environments
• A strong mechanical aptitude
• Ability to complete the 20-day PDIF training
• Valid driver’s license and acceptable driving record
• Ability to lift 50 lbs and stay active for most of the workday
• Comfortable with shift work, installs will involve overtime and weekend work

Skills

• Customer-facing role compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
• High school diploma, GED, or equivalent
• 1–2 years of technical or field service experience
• Basic understanding of internet/network environments
• A strong mechanical aptitude
• Ability to complete the 20-day PDIF training
• Valid driver’s license and acceptable driving record
• Ability to lift 50 lbs and stay active for most of the workday
• Comfortable with shift work, installs will involve overtime and weekend work

Benefits

This position is eligible for a transportation allowance.

Pay

$21.50 - $30.75 hourly

Schedule

This role is predominantly field-based and designed for technicians who enjoy being on the road most of the time. It is not intended to be a service position in local city.