TravelAssist Case Manager

Responsibilities

• Cook up and provide safe, timely, effective, efficient, and member-centered care.
• Promote quality and cost-effective interventions to improve outcomes.
• Handle case assignments, draft service plans, review case progress, and determine case closure.
• Facilitate multiple care aspects (case coordination, information sharing, etc.); interact with members to monitor their progress and ensure satisfaction.
• Work with other DAN departments to develop and maintain an international database of local providers (air ambulance, hospitals, etc.) to supplement the existing Hyperbaric Chamber and Referral Physician databases.
• Work with the DAN Medical Services department to develop clear lines of responsibility for case management and efficient SOPs for the management and transfer of cases.
• Inform members of available DAN membership and insurance benefits so the member can make informed decisions.
• Record case information, accurately complete all necessary forms, and produce reports as needed.
• Adhere to professional standards outlined by DAN’s protocols, rules, and regulations.

Requirements

• Proven working experience in travel assistance and/or medical case management, including expertise and knowledge in emergency/critical and acute care; medevac transport services, and understanding of flight physiology is a plus.
• Excellent knowledge of case management principles, healthcare management, and reimbursement.
• Critical, independent thinking where outcomes are often time-sensitive; must be self-motivated and able to work in high-pressure situations.
• Effective communication skills, verbal and written, to build and maintain internal and external relationships.
• Excellent organizational and time management skills, with the ability to multi-task, problem solve, prioritize, delegate, and meet critical deadlines.
• Compassionate, with teamwork skills.
• Typing and computer skills with proficiency in Microsoft Office software.

Qualifications

• Bachelor's degree in the healthcare field or equivalent experience.