Case Manager

About the role

As an IBHS (Intensive Behavioral Health Services) Case Manager, you'll be the operational intersection for care: matching clinicians to client needs, resolving barriers fast, and promoting smooth, effective services. You'll have autonomy to solve problems day to day and a clear path to grow into leadership or clinical-operations roles.

Responsibilities

• Lead service planning, match clinicians to clients, and proactively resolve coverage or authorization issues before they become barriers.
• Serve as a primary point of contact—explain services, secure ROIs, keep families informed, and turn feedback into action.
• Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving.
• Maintain clean, audit-ready records; track authorizations/productivity; anticipate renewals; support reviews and audits.

Qualifications

• Bias for action: spot issues early, make informed decisions, and follow through without being micromanaged.
• Systems thinking: create simple processes and checklists that prevent repeat problems.
• Clear communication: set expectations, close loops quickly, and keep families and clinicians in sync.
• Data-aware: monitor key metrics (productivity, utilization, auth timelines) and use them to guide decisions.

Requirements

• High school diploma or GED required; bachelor's in a related field preferred.
• 3+ years of customer service; human services or healthcare admin strongly preferred.
• Experience supporting individuals with disabilities, mental health needs, or challenging behaviors is a plus.
• Strong independent problem solving, time management, organization, and written/verbal communication.
• Valid driver's license; comfort working within regulatory and company guidelines.
• Appropriate background checks, transcripts of degree, and clearances to work in direct contact with children and adolescents (ACT 33, 34, and FBI clearances).
• NSOR (National Sex Offender Registry) Verification and an active Mandated Reporting Certificate (Act 31).
• Ability to participate in Medicaid and Medicare programs.

Growth and Development

• Training in IBHS workflows, payer/authorization navigation, and family engagement.
• Career paths: growth comes from within.
• Education support: 10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global).

Pay

$20.00/hour

Schedule

Monday–Friday, 8:30 AM–4:30 PM (40 hours/week)

Benefits

• Medical, dental, vision
• 401(k), HSA, FSA
• PTO, paid holidays
• Modern scheduling and case management systems; templates and dashboards to track authorizations and productivity