Travel Tech Support Analyst

About the role

AAA is looking for a Travel Systems & Automation Analyst to help support and improve the technology used by our travel teams. This role serves as a liaison between travel users, technical teams, and business partners, helping troubleshoot systems, identify automation opportunities, support implementations, and ensure data accuracy.

Responsibilities

• Support and troubleshoot travel systems and applications
• Identify automation and process improvement opportunities
• Assist with system implementations, testing, and ongoing support
• Train travel users and develop supporting materials
• Analyze system data and ensure accuracy and integrity
• Partner with technical and business teams on projects

Requirements

• Experience with APOLLO or other travel reservation systems
• Experience with AXIS, Travelport Cruise, and/or Agent Max
• Strong analytical, troubleshooting, and problem-solving skills
• Proficiency with Microsoft Word and Excel
• Ability to train users and communicate technical information effectively
• Flexibility to travel and occasionally work extended hours or weekends

Location & Schedule

This is a full-time, non-exempt (hourly) position with a schedule of Monday-Friday, weekly rotating hours between 8:30am-6pm ET. Candidates must reside in one of the following states: CO, FL, GA, IL, IN, IA, MI, MN, NE, NC, ND, SC, TN, or WI. Employees within 30 miles of an ACG corporate hub are required to work a hybrid schedule.

Pay

$28-$30/hour, based on experience

Benefits

• Medical, dental, and vision benefits
• 401k match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program and professional certification reimbursement
• Professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and more