Travel Support Coordinator - Evenings Part Time 1PM to 9PM

We are a corporate travel management company in Wayne, New Jersey, looking after business travellers across the country. Small team, no layers, and you would report directly into our operations group.

About the role

You are on the phone with a business traveller whose flight just got cancelled. While you are talking, you are entering booking and billing details into systems that do not talk to each other, and a shared inbox is filling up behind you. Somewhere in the middle of that, a confirmation number is going to be wrong, and catching it is the difference between a solved problem and an expensive one. That is a normal Tuesday. It is fast, it is detailed, and it is a real desk with real consequences.

Responsibilities

• Handle urgent client calls regarding travel disruptions (e.g., flight cancellations).
• Enter booking and billing details into multiple, non-integrated systems simultaneously.
• Monitor and manage a shared inbox during high-volume periods.
• Identify and correct errors (e.g., incorrect confirmation numbers) to prevent costly issues.
• Maintain accuracy and speed under pressure.
• Prioritize tasks when multiple urgent issues arise.

Requirements

• Ability to quickly learn and navigate unfamiliar software independently.
• Comfort working at a fast pace without sacrificing accuracy.
• Strong organizational skills to manage multiple urgent tasks simultaneously.
• Excellent phone communication skills, including handling frustrated clients and vendors.
• Commitment to a consistent weekly schedule (same days and hours every week).
• Legally authorized to work in the United States (no visa sponsorship provided).

No travel industry background, specific degree, or prior job with "Coordinator" or "Administrative Assistant" in the title is required. If you have experience working a busy front desk, bank window, pharmacy counter, dispatch board, call centre, or campus office, you already have most of the skills needed for this role.

Schedule

Part-time, fixed weekly schedule: 1:00 PM to 9:00 PM, on-site in Wayne, New Jersey. This role covers the evening block to support clients who are traveling outside of standard office hours. You must be able to commit to these hours consistently.

Pay

$16.00 to $18.00 per hour.

Benefits

• Flexible schedule (within the committed hours).
• Opportunity for advancement.
• Training and development.