Group Travel Support Coordinator

This role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The Group Travel Support Coordinator specializes in issue resolution for group travel, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.

Responsibilities

• Coordinate group travel support with issue resolution, ensuring each checkpoint leaves a visible source, owner, status, and next action within Philippine travel/DMC operations.
• Review and track Shroff travel role documentation, maintaining clear status updates for group travel support.
• Document case management with deadline tracking, ensuring all actions are traceable and unresolved items have assigned owners.
• Maintain comprehensive documentation and reporting for group travel support activities.
• Reconcile quality control with workflow management to prevent downstream rework and surface repeated errors.

Operational Priorities

• Apply a group-focused, travel-focused, support-focused, and coordination-owned work profile to all tasks.
• Ensure service resolution remains usable under the specific demands of Philippine travel/DMC operations.
• Keep work traceable, with unresolved items clearly assigned and errors addressed before they escalate.

Working Strengths

• Use Shroff Travel Workflow Context and customer service principles confidently in group travel support.
• Maintain data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions to ensure reasoning remains clear.
• Exercise judgment in follow-up actions, especially when awaiting outside confirmation rather than making assumptions.
• Combine workflow management, case management, and deadline management to ensure work is only considered complete when all signals are current and secure.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.