Travel Sales Executive - Short/Mid Haul

Purpose Of The Role

You will be responsible for helping to make holiday dreams come true, dealing with warm leads, inbound calls and online enquiries. You will use your sales experience and travel knowledge to match the right holiday to your customer's needs, overcoming challenges and offering solutions to close the sale. Ultimately, your aim is to drive repeat business by providing outstanding service and building strong rapport.

Key Responsibilities

• Identifying customer needs through effective questioning
• Using multiple suppliers and systems to find the most suitable match
• Overcoming objections to close the sale
• Process customer payments securely and accurately
• Use the supplier websites/systems to confirm the different sectors of the booking
• Load details of the holiday accurately into our back-office system
• Continuously work towards and exceed booking targets
• Ensure all information obtained, inputted, and verified is accurate at all times
• Strive to deliver exceptional customer service
• Build and develop key relationships for repeat customers

Essential Knowledge, Skills and Abilities

• Proven track record of achieving/exceeding daily sales targets
• Extensive worldwide travel knowledge
• Travel agency or travel call centre experience (desirable)
• Experience of working in a fast-paced environment
• Knowledge of supplier websites
• Skilled in selling luxury European, Worldwide or Cruise holidays
• Computer competent to book holidays swiftly and efficiently
• Proficient in packaging multiple products together
• Experienced in GDS (desirable)

Personal Qualities

• Bonus-driven and thrives on working to targets
• Exceptional attention to detail and accuracy
• An excellent communicator with exceptional interpersonal skills
• An attentive learner who can work swiftly
• Self-motivated, proactive, and enthusiastic

Schedule

• Full-time position, 39 hours per week
• 7-day shift pattern with shifts working up to 9pm, flexibility required
• Based in Chester office or hybrid/homeworking

Benefits

Core Benefits:

• Competitive salary
• Generous bonus scheme with fantastic OTE of £50k+
• All booking leads provided
• Company Pension Scheme
• 22 days holiday rising 1 day per year (up to 25)
• Enhanced Pension
• Enhanced Maternity & Paternity
• Learning & Development Funding
• Friendly working atmosphere
• Company social events

Additional Benefits:

• Life Insurance
• Health & Wellbeing Hub (including EAP)
• Partner Exclusive Travel Concessions
• Staff Travel Discounts
• Employee Discounts Platform
• Eye Care eVouchers
• Long Service Awards
• Lots more perks!

Benefits may be subject to change.