Travel GM

About the Role

Summit School Services companies share a strong commitment to providing the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations. Our corporate headquarters in Warrenville, Illinois, supports 250+ local customer service centers (CSCs) across North America through regional operations teams.

Responsibilities

Leadership

• Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
• Ensures the CSC is a “customer-centric” team focused on building strong partnerships with local businesses, vendors, other CSCs, and corporate teams to deliver top-quality service.
• Recruits, selects, trains, coaches, and counsels CSC employees to meet schedules and goals effectively.
• Develops CSC plans and priorities to address resource and operational challenges, guided by the Regional Manager and company standard operating procedures.
• Communicates company values, strategies, and objectives while encouraging feedback and input.
• Directs, coaches, and develops CSC staff, including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator, and Safety Supervisor, to ensure they can act independently in their roles.
• Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
• Coordinates the start-up of assigned new contracts.
• Provides expertise in the utilization of automated systems and other company software.
• Exhibits the highest ethical best practices and personal integrity; reports concerns about suspicious or inappropriate behavior to a supervisor or manager.
• Performs other duties as assigned.

Safety

• Monitors and evaluates CSCs to ensure a safe environment while providing high-quality service.
• Identifies key safety issues affecting passengers and employees and takes corrective action to resolve concerns.
• Promotes commitment to the company’s risk management and quality programs, encouraging safety and housekeeping awareness at all levels.
• Guides CSC personnel in handling crisis situations to maintain the company’s service standards.

Customer Relations

• Meets with school district administrators to review service quality and performance.
• Enhances and builds on current customer relationships to ensure customer retention.
• Aggressively pursues new business opportunities (tuck-ins, commercial charter, shuttles, etc.) in the local market.
• Builds strong relationships to provide high-level support and advice to internal and external stakeholders.

Financial

• Responsible for knowledge of CSC contracts, finances, and operational requirements.
• Reviews budgets and develops the annual operating plan business review.
• Develops short and long-range business plans to increase incremental business, revenues, and margins.
• Employs strong negotiation skills to support renewal and retention of customer contracts.
• Approves all expenditures in accordance with company guidelines.

Requirements

• Bachelor’s degree in business administration, management, or a related field, or 10-12 years of comparable experience; MBA preferred.
• At least 3 years of supervisory experience and P&L oversight.
• Ability to travel up to 90%.
• Responds appropriately to unanticipated events to ensure excellence in customer service.
• Practices sound analytical and problem-solving skills to identify, analyze, and resolve emergent issues.
• Investigates claims and incidents of questionable conduct, accidents, etc.
• Displays effective oral and written communication skills to promote quality services to existing and potential customers.

Benefits

• Medical, dental, and vision coverage.
• Basic life insurance coverage.
• Holiday pay and PTO accrual.
• Retirement savings plan enrollment.

Pay

The salary range is $100,000 - $120,000 annually.